Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chase K. Stockton

Olathe

Summary

Knowledgeable Senior Collections Specialist with diverse background in collections and accounting creating effective profile management and client relations. Demonstrated proficiency in data analysis with track record of effective communication and problem-solving in team-oriented setting.


Overview

10
10
years of professional experience

Work History

Delinquent Account Specialist

ECapital
01.2023 - Current
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Completed routine and complex account updates to resolve problems.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Analyzed financial data and generated accurate, insightful reports for management.
  • Reconciled customer accounts and identified discrepancies for further investigation.
  • Prepared and submitted timely invoices, statements and payment reminders for customers.
  • Tailored communication strategies to match client preferences, enhancing engagement and information clarity.
  • Worked efficiently to communicate with Bi-Lingual clients to maintain open lines of correspondence.
  • Coordinated with finance department to streamline billing processes, reducing errors and improving client trust.
  • Resolved complex account issues, restoring client confidence and preserving business relationships.
  • Advocated for clients internally, ensuring their needs and concerns were addressed promptly by product development teams.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within my department.
  • Built relationships with customers and community to promote long term business growth.

Accounting Specialist

TAFS, Inc. Subsidiary of TransAm Trucking
12.2021 - 01.2023
  • Input financial data and produced reports using Cadence.
  • Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
  • Assisted management reconciling, providing necessary documentation and addressing inquiries promptly.
  • Increased efficiency in accounts payable, reducing processing time and minimizing errors.
  • Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
  • Coached and trained new employees on accounting principles, company procedures and tasks to meet specific department goals.
  • Established effective communication channels with debtors and clients to resolve outstanding issues in a timely manner.
  • Contacted debtors and clients to immediately find resolutions for escalated issues.
  • Enhanced financial reporting by creating clear and concise financial statements, providing insight into company performance.
  • Managed cash flow effectively by monitoring daily transactions reconciling bank accounts regularly.
  • Processed payments and documents such as invoices, payments and various statements.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Maintained integrity of general ledger and chart of accounts.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Collected and reported monthly expense variances and explanations.

Collections Specialist

TAFS, Inc. Subsidiary of TransAm Trucking
05.2021 - 12.2021
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to client balances.
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
  • Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
  • Fostered a positive working relationship with other departments within the company, assisting in credit evaluation processes, risk assessments, and overall financial strategy development.
  • Mitigated potential losses by promptly identifying high-risk accounts requiring escalated collection actions or legal proceedings involvement if necessary.
  • Negotiated repayment plans with customers to minimize financial losses, enhancing company cash flow.
  • Developed personalized payment arrangements for customers facing financial hardships, maintaining customer loyalty.
  • Achieved significant reductions in average age of collections, applying rigorous follow-up procedures.


  • Fostered positive relationships with clients, resolving disputes and clarifying financial obligations.

Lead Teacher

KIDS R KIDS LEARNING ACADEMY
03.2019 - 04.2021
  • Plan and execute week to week curriculum to maintain developmental standards.
  • Plan and execute hands on daily learning activities through art, music and movement.
  • Understand developmental needs of classroom through weekly assessments.
  • Plan and execute various parties throughout the school year.
  • Design classroom in creative and fun ways that is both inviting and comforting for children and parents.
  • Plan and execute field trips that are fun, engaging and educational for children throughout the school year.

Teacher

ST. JAMES KIDS CLUB
08.2017 - 03.2019
  • Company Overview: An outreach ministry of the Saint James United Methodist Church
  • Providing before and after school care for K-5th grade children.
  • Engaged in administrative tasks like planning and various paperwork.
  • Provided a stable environment for many at-risk children.
  • Transported kids to various extracurricular activities through various forms of transportation.
  • Assist in preparing food and serving meals and refreshments to children.
  • Organize and store toys and materials to ensure order in activity areas.
  • Organize and participate in recreational activities and outings, such as games and field trips.
  • Help children with homework and school work.

Teacher

ALL GOD’S CHILDREN
06.2017 - 08.2017
  • Company Overview: An outreach ministry of the Shueyville United Methodist Church
  • Provide a constructive and watchful environment allowing young minds to explore and learn while maintaining a safe play environment.
  • Through records keeping and documentation, communicate with parents or guardians about daily activities, behaviors and related issues.
  • Support children’s emotional and social development, encouraging understanding of others and positive self-concepts.

Assistant Teacher

KIDS R KIDS LEARNING ACADEMY
08.2015 - 05.2017
  • Maintain a safe play environment.
  • Observe and monitor children's play activities.
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
  • Sanitize toys and play equipment.
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
  • Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Assist in preparing food and serving meals and refreshments to children.
  • Instruct children in health and personal habits, such as eating, resting, and toilet habits.
  • Read to children and teach them simple painting, drawing, handicrafts, and songs.
  • Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
  • Regulate children's rest periods.
  • Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
  • Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.
  • Organize and store toys and materials to ensure order in activity areas.
  • Organize and participate in recreational activities and outings, such as games and field trips.
  • Help children with homework and school work.

Education

Criminal Justice Candidate -

Kirkwood Community College
Cedar Rapids, IA
05-2019

Criminal Justice Candidate - undefined

Mid America Nazarene University
Olathe, KS
05.2017

High School Diploma - undefined

College Community
Cedar Rapids, IA
05.2015

Skills

  • Account administration
  • Research proficiency
  • Client relationship development
  • Effective communication
  • Client engagement
  • Account investigations
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Reliability

Timeline

Delinquent Account Specialist

ECapital
01.2023 - Current

Accounting Specialist

TAFS, Inc. Subsidiary of TransAm Trucking
12.2021 - 01.2023

Collections Specialist

TAFS, Inc. Subsidiary of TransAm Trucking
05.2021 - 12.2021

Lead Teacher

KIDS R KIDS LEARNING ACADEMY
03.2019 - 04.2021

Teacher

ST. JAMES KIDS CLUB
08.2017 - 03.2019

Teacher

ALL GOD’S CHILDREN
06.2017 - 08.2017

Assistant Teacher

KIDS R KIDS LEARNING ACADEMY
08.2015 - 05.2017

Criminal Justice Candidate - undefined

Mid America Nazarene University

High School Diploma - undefined

College Community

Criminal Justice Candidate -

Kirkwood Community College

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