Chasen Borman
Cornwall-on-Hudson
Summary
Dynamic Shift Manager at Shake Shack with a strong commitment to customer service and employee training. Proven ability to resolve escalated issues and foster a positive work environment. Skilled in cash management and decision-making, consistently enhancing team performance and customer satisfaction through effective communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Shift Manager
Shake Shack
05.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Tech Associate
Target
03.2022 - 04.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
Bachelor of Science - Computer Science
Suny Orange Community College
Middletown, NYBachelor of Science - Computer Information Systems
Southern New Hampshire University
Hooksett, NH12-2025
Skills
- Cash management
- Decision-making
- Customer service commitment
- Employee training
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Shift Manager
Shake Shack
05.2024 - Current
Tech Associate
Target
03.2022 - 04.2024
Bachelor of Science - Computer Science
Suny Orange Community College
Bachelor of Science - Computer Information Systems
Southern New Hampshire University
Similar Profiles
Christelle BastienChristelle Bastien
Manager at Shake ShackManager at Shake Shack
Shane D JamesonShane D Jameson
Assistant General Manager at Shake ShackAssistant General Manager at Shake Shack
Sebastian "Jack" BaumkratzSebastian "Jack" Baumkratz
Trainer at Shake ShackTrainer at Shake Shack
Nicole CamposNicole Campos
Customer Service Representative at Shake ShackCustomer Service Representative at Shake Shack
Tyler DiLelloTyler DiLello
Contractor at DiLello Homes Inc.Contractor at DiLello Homes Inc.