Chasen Tengwall
Winchester,CA
Summary
Customer Service - Retail Sales - Traveling Sales - Promotions & Marketing Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
10
10
years of professional experience
Work History
Relationship Banker
Bank Of America
08.2021 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Customer Service / Sales
Centerstone Group
06.2020 - 08.2021
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
Customer Service / Sales
TimeShare Compliance
05.2019 - 06.2020
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Food Preparer/Customer Service
Chipotle
05.2018 - 06.2019
- Maintained up-to-date knowledge of company policies regarding payments
- Guaranteed quality of food and stream-lined preparation process
- Accurately managed productivity with no supervision
- Assisted in food preparation and upheld standards of organization and cleanliness as set by company
- Ensured superior customer experience.
Farm-hand / Personal Assistant
Pickle Farms
10.2016 - 01.2018
- Provided multi-faceted services ranging from hard labor to errands
- Strong time-management skills with adaptability to severe conditions
- Commended by owner for direct measurable increase of productivity
- Planted, cultivated, and harvested crops for optimum products
- Entrusted to manage confidential matters.
Garment Printer
Fatbol Clothing
09.2014 - 04.2016
- Maintenance of high end, sensitive equipment
- Diagnosed and fixed essential equipment on a monthly basis
- Responsible for all garment printing and Fatbol brand inventory production
- Conducted on-going quality control checks during the printing process
- Conducted all day to day retail operations in conjunction with my production duties.
Education
Psychology -
Humboldt State University
01.2016
Associate of Arts - Psychology
Saddleback College
01.2010
High School Diploma -
Tesoro High School
01.2008
Skills
- ACCOMPLISHMENTS
- Sales expertise
- Customer Service-Oriented
- Relationship building and management
- Staff Training and Development
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
President of Wine Valley Harmonizers (barbershop choir)
In charge of holding meetings, aware of budget, finding local events/gigs for treasury, dealt with interpersonal issues, and assisting board with music choices.
Timeline
Relationship Banker
Bank Of America
08.2021 - Current
Customer Service / Sales
Centerstone Group
06.2020 - 08.2021
Customer Service / Sales
TimeShare Compliance
05.2019 - 06.2020
Food Preparer/Customer Service
Chipotle
05.2018 - 06.2019
Farm-hand / Personal Assistant
Pickle Farms
10.2016 - 01.2018
Garment Printer
Fatbol Clothing
09.2014 - 04.2016
Psychology -
Humboldt State University
Associate of Arts - Psychology
Saddleback College
High School Diploma -
Tesoro High School
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