Dynamic communicator skilled at building rapport with clients and stakeholders at all levels to create long-term relationships and drive business growth. Combines exceptional customer service with a deep understanding of marketing and property sales. A highly adaptable and collaborative professional, comfortable working both independently and as a key team player to achieve organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Realtor
Self-employed
01.2015 - Current
Increased property sales by leveraging strategic marketing and strong negotiation tactics, consistently closing transactions at or above market value.
Cultivated lasting client relationships through exceptional communication and personalized service, leading to a strong referral network and high client retention.
Generated qualified leads by leveraging market analysis, hosting engaging open houses, and actively networking to expand market presence.
Coordinated all aspects of real estate transactions, including inspections, appraisals, and financing, ensuring smooth and timely closings for all parties involved.
Fitness Manager
Gold's Gym
08.2014 - 06.2015
Managed daily operations of fitness center, ensuring a welcoming environment for members.
Supervised and mentored a team of 12 personal trainers, improving overall service quality and achieving a 30% increase in customer satisfaction scores through ongoing training and performance feedback.
Grew revenue by 400% by cultivating strong member relationships, generating 20 new member referrals through positive word-of-mouth promotion.
Streamlined scheduling for staff and clients, which boosted facility utilization by 12% and directly contributed to a 10% rise in revenue.
Director of Fitness and Wellness
Lawrence Family Jewish Community Center
08.2005 - 08.2014
Directed the comprehensive daily operations for a 3,000-member facility, including scheduling, staff management, and member relations, to ensure seamless service delivery and high-quality programming.
Masterminded and executed a multifaceted revenue growth strategy, securing a $100K donation and integrating passive fundraising initiatives to fund a complete facility renovation.
Increased program revenue by nearly 100%, from $215K to $416K, by successfully redeveloping and relaunching the Pilates studio and personal training program.
Boosted fitness center usage by 30% by developing and implementing new programs and recruiting expert trainers based on data-driven fitness trend research.
Directed the creation and refinement of all marketing materials, collaborating with the communications department to ensure consistent and compelling promotion of fitness and wellness services.
Partnered with multiple corporations to provide health and wellness testing and three annual corporate staff trainings, expanding the center's community reach and increasing brand visibility.
Designed and implemented a new instructor accountability program that directly contributed to a 30% increase in fitness class attendance and improved overall performance.
Re-negotiated vendor contracts for equipment maintenance and purchases, realizing a cost savings of over $30K while optimizing equipment performance and longevity.
Education
Bachelor of Science - Exercise Science
University of Arizona
Tucson, AZ
Skills
Database optimization skills
Proficient in negotiation strategies
Strategic business development
Relationship Building and Management
Effective problem resolution
Organizational strategy development
Certification
Military Relocation Professional
Certified Listing Professional
NSCA Certified Strength and Conditioning Specialist