Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chasey Saylor

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking employee enthusiastic about learning new fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cellular Sales Representative

Cellular Sales
08.2022 - Current
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Met established attendance expectations and team revenue goals to achieve company objectives.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Educated customers on offerings and upsold products and services to increase revenue.
  • Followed-up on leads produced by outbound marketing campaigns based on established criteria.
  • Delivered consistent metrics activity to achieve monthly and quarterly goals and objectives.
  • Scheduled introductions and meetings for sales and assigned leads to encourage timely follow-up.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Business Owner

Broadway Girls Boutique
01.2019 - Current
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

COVID-19 Contact Tracer

Bell County Health Department - Pineville, KY
11.2020 - 08.2022
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
  • Performed record keeping by logging client information within secure contact-tracing software.
  • Provided educational and informational resources regarding isolation policies and quarantine measures.
  • Notified and interviewed individuals to ascertain novel coronavirus exposure level.
  • Lent daily assessment of health screen and symptom data.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
  • Participated in health promotion campaigns to raise awareness of health issues.

Training MA/Receptionist

Pine Mountain Clinic - Pineville, KY
09.2020 - 11.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Completed data entry tasks with accuracy and efficiency.
  • Preserved customer confidence and protected operations by keeping information confidential.
  • Created spreadsheets for more efficient recordkeeping.
  • Coded and processed applications into required electronic formats.

Sales Assistant/ Office Assistant

Dream Furniture - Middlesboro, KY
02.2019 - 09.2019
  • Working at dream furniture I sold furniture to customers as well as kept files, counted and took money to the bank, and repriced furniture.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Fielded customer questions to share information about products, availability, and pricing.

Receptionist

Conklin Cars - Hutchinson, KS
09.2016 - 07.2018


  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.

Assistant Manager

Rue - Hutchinson, KS
06.2014 - 09.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Associate in Science (AS) in Business - Business Administration And Management

Hutchinson Community College
05.2024

High school diploma or GED - Business

Hutchinson Highschool
Hutchinson, KS
06.2017

Skills

  • Customer Service
  • Medical Office Experience
  • Medical Scheduling
  • Infection Control Training
  • Insurance Verification
  • Phone Etiquette
  • Medical Records
  • Office Administration
  • Medical Receptionist
  • Google Suite
  • Customer service
  • Sales
  • Computer Networking
  • Business management (5 years)
  • Business marketing (5 years)
  • Marketing
  • Front Desk
  • Records Management
  • Customer Service
  • Medical Terminology
  • Data Entry
  • Document Editing
  • Data Management
  • Business Planning
  • Strategic Planning
  • Business Development
  • Project Management
  • Financial Management
  • Business Administration
  • Bookkeeping
  • Professional Networking
  • Entrepreneurial Personality
  • Work Planning and Prioritization
  • Trends Analysis
  • Vendor Relationship Management
  • Driven and Determined
  • Customer Relations
  • Public Speaking
  • Business Marketing

Certification

Dental Assistant

Timeline

Cellular Sales Representative

Cellular Sales
08.2022 - Current

COVID-19 Contact Tracer

Bell County Health Department - Pineville, KY
11.2020 - 08.2022

Training MA/Receptionist

Pine Mountain Clinic - Pineville, KY
09.2020 - 11.2020

Sales Assistant/ Office Assistant

Dream Furniture - Middlesboro, KY
02.2019 - 09.2019

Business Owner

Broadway Girls Boutique
01.2019 - Current

Receptionist

Conklin Cars - Hutchinson, KS
09.2016 - 07.2018

Assistant Manager

Rue - Hutchinson, KS
06.2014 - 09.2016

Associate in Science (AS) in Business - Business Administration And Management

Hutchinson Community College

High school diploma or GED - Business

Hutchinson Highschool

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Chasey Saylor