Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chasidy Dillow

West portsmouth,Ohio

Summary

Dynamic customer service professional with a proven track record at Kroger, excelling in conflict resolution and cash handling. Recognized for enhancing customer loyalty through effective complaint resolution and maintaining composure during peak hours. Committed to reliability and punctuality, ensuring a seamless shopping experience while fostering strong client relationships.

Overview

21
21
years of professional experience

Work History

Customer Service, Cashier

Kroger
03.2020 - 07.2025
  • Successfully resolved customer complaints, resulting in increased loyalty and satisfaction.
  • Executed accurate cash register operations, reducing risks associated with daily reconciliations.
  • Processed orders and payments efficiently during peak times while maintaining composure.
  • Secured sensitive information while handling a variety of payment methods.
  • Facilitated smooth returns and exchanges by following store policies diligently.
  • Ensured checkout area remained clean and organized for optimal shopping experience.
  • Adapted quickly by cross-training in multiple departments as required.
  • Addressed customer inquiries promptly, contributing to enhanced service levels.

Cashier/Deli Clerk

Bolands Mini Mart
06.2017 - 05.2020
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Used POS system to enter orders, process payments and issue receipts.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.

Caregiver

Private Pay
02.2013 - 11.2016
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Paper Route Carrier

Portsmouth Daily Times
11.2011 - 08.2013
  • Achieved high customer satisfaction by ensuring newspapers were delivered punctually and in excellent condition.
  • Prioritized tasks effectively, maintaining organization for timely completion of responsibilities.
  • Cross-checked subscriber lists against addresses to guarantee correct newspaper distribution.
  • Cultivated professional client relationships through respectful communication and swift problem-solving.

STNA

Hempstead Manner
08.2004 - 11.2011
  • Assisted with patient transfer and ambulation.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Demonstrated adaptability by caring for a diverse range of patients with varying needs.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.

Education

STNA

Scioto County CTC
Lucasville, OH
07.2004

GED

Portsmouth High School
Portsmouth, OH
12.1996

Skills

  • Reliability and punctuality
  • Customer service excellence
  • Patience and composure
  • Cash handling expertise
  • Conflict resolution skills

Timeline

Customer Service, Cashier

Kroger
03.2020 - 07.2025

Cashier/Deli Clerk

Bolands Mini Mart
06.2017 - 05.2020

Caregiver

Private Pay
02.2013 - 11.2016

Paper Route Carrier

Portsmouth Daily Times
11.2011 - 08.2013

STNA

Hempstead Manner
08.2004 - 11.2011

STNA

Scioto County CTC

GED

Portsmouth High School

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Chasidy Dillow