Chasidy Johnson
Jonesboro,US
Summary
Professional in payment processing field with strong expertise in accurately posting payments and managing accounts. Skilled in resolving discrepancies, maintaining financial records, and ensuring compliance with policies. Known for effective collaboration within teams and adaptability to evolving needs. Dependable and results-driven, with commitment to achieving organizational goals and enhancing operational efficiency.
Overview
9
9
years of professional experience
Work History
Payment Poster
NEA Baptist Hospital
09.2019 - Current
- Managed large volumes of data efficiently and with great care on daily basis.
- Communicated effectively with others through active listening and dynamic interpersonal skills.
- Contributed to improving departmental workflows by regularly sharing insights and feedback on processes with management.
- Maintained compliance with HIPAA regulations while handling sensitive patient information during payment posting tasks.
Customer Support Coordinator
Sutherland Global Solutions
08.2024 - 12.2024
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Established positive relationships with clients through proactive communication and attentive listening skills.
Claims Processing Specialist
Sutherland Global, LLC
06.2022 - 04.2024
- Contributed to departmental goals by consistently meeting or exceeding individual performance metrics for both quality and quantity of processed claims.
- Collaborated with team members to ensure consistency in claims processing, resulting in reduced discrepancies.
- Maintained up-to-date knowledge of industry regulations, ensuring accurate and compliant claims processing.
- Maintained a high level of accuracy and attention to detail when reviewing submitted claims for completeness and correctness, contributing to the overall quality of processed claims.
Coordinator/Scheduler
NEA Baptist clinic
10.2018 - 09.2019
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Customer Service Representative
Credit Bureau of Jonesboro
09.2016 - 09.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High school Diploma -
Jonesboro High School
Jonesboro, AR05.2009
Skills
- Effective communication skills
- HIPAA compliance
- Accurate data entry
- Insurance verification
- Payment posting
- High-volume transaction posting
- Overpayment identification
- Customer service support
- Accounts receivable
- Financial records and reporting
- Data inputting
- Medical billing
Timeline
Customer Support Coordinator
Sutherland Global Solutions
08.2024 - 12.2024
Claims Processing Specialist
Sutherland Global, LLC
06.2022 - 04.2024
Payment Poster
NEA Baptist Hospital
09.2019 - Current
Coordinator/Scheduler
NEA Baptist clinic
10.2018 - 09.2019
Customer Service Representative
Credit Bureau of Jonesboro
09.2016 - 09.2018
High school Diploma -
Jonesboro High School
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