Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Chasidy Matherly

Decatur,IL

Summary

Dynamic Delivery Manager at Menards with expertise in infrastructure management and distribution coordination. Proven track record of enhancing customer satisfaction through effective stakeholder communication and resource management. Recognized for problem-solving abilities and fostering teamwork, ensuring timely project deliveries and operational efficiency in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Delivery Manager

Menards
05.2025 - Current
  • Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
  • Supervised delivery staff and general productivity.
  • Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
  • Supported customers via telephone, email and at sites to handle escalations and product concerns.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Order Pick up and Delivery Associate

Menards
11.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.

Cashier

Menards
11.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Eisenhower High School
Decatur, IL
05-2010

Skills

  • Infrastructure management
  • Reporting tools
  • Distribution coordination
  • Route planning

Timeline

Delivery Manager

Menards
05.2025 - Current

Order Pick up and Delivery Associate

Menards
11.2023 - Current

Cashier

Menards
11.2022 - Current

High School Diploma -

Eisenhower High School

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Chasidy Matherly