Chasidy Roach

• Responded promptly and accurately to inquiries from regulatory agencies regarding compliance matters.
• Collaborated with other departments within the organization on initiatives that improved operational efficiency while maintaining compliance standards.
• Communicated audit results orally or in writing to senior management personnel.

• Develop plans of corrections for any deficiencies. Provide training on new procedures and complete follow-up reviews.

• Nurture stakeholders involvement, resolving concerns, and serve as a liaison between Siffrin and our governing entities.

• Assisted with investigations into allegations of fraud or misconduct involving company resources.
• Developed training materials related to compliance topics for use by employees across the organization.

• Managed high volume calls both incoming and outgoing to card members that needed assistance in bringing their account current, while collecting payments on their accounts.
• Assisted card members with developing programs to help them achieve their financial goals with their account.
• Enrolled card members in different hardship programs, to help them with their current card balances as they faced challenges in paying their accounts.
• Participated in regular training sessions on customer service best practices.
• Provided technical support for customers regarding product use and delivery.
• Offered and enrolled card members in additional features on their accounts. Features like automatic payments to avoid potential future late fees.
• Coordinated card members with other departments to best serve their needs. Updated team member on the needs of the card member and then transferred them to the appropriate department.
• Analyzed customer feedback data to identify areas for improvement in customer service processes.