Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chasidy Robertson

Houston,TX

Summary

Experienced office professional with a strong background in intake and administrative functions, seeking to contribute my skills and expertise in a dynamic, challenging environment. Bringing years of experience in high-volume office settings, combined with a solid foundation as a Lab Processing Technician, I aim to provide efficient and effective support while ensuring seamless operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Intake Coordinator/Office Administrative Assistant

Elite Hospice
Houston, TX
08.2024 - Current
  • Managed day-to-day office operations, ensuring smooth and efficient administrative processes.
  • Provided intake services, handling inquiries, scheduling appointments, and processing documentation.
  • Supported project teams by organizing office supplies, managing files, and assisting with various clerical tasks.
  • Maintained office systems, ensuring that all records were up to date and easily accessible.
  • Developed and maintained strong relationships with clients and internal teams to promote collaboration and efficient workflow.

Pre-Analytical Assistant/ QC/Medical Transcriptionist

medical pathology associates
02.2024 - 08.2025
  • Prepared reports detailing the results of quality control tests performed on raw materials, intermediate products, and final products.
  • Conducted analyses of in-process samples to identify areas for improvement in production processes.
  • Reviewed test results against established criteria, identified discrepancies, and reported findings to management.
  • Assisted in the preparation of specimens for histological processing and staining.
  • Processed patient samples by collecting, labeling, and sorting them according to pathology instructions.
  • Utilized computer systems for data entry into patient information databases.
  • Performed clerical duties, such as filing paperwork or preparing slides for review.

Administrative Assistant ( Temp Role)

Real Comfort Living
Houston, TX
02.2024 - 05.2024
  • Directed customer inquiries to appropriate department personnel.
  • Proofread content for typo-free emails and documentation.
  • Assisted with the planning of special events by arranging catering services, securing venues, and ordering promotional materials.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Processed invoices for payment using accounting software applications.
  • Coordinated mailings, including sorting mail, preparing packages for shipping via courier service, or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed database systems containing customer contact information.

Lab Processor

Village Medical Laboratories
Houston, TX
06.2023 - 02.2024
  • Maintained laboratory equipment and instruments according to safety protocols.
  • Investigated discrepancies between expected and actual test results.
  • Ordered supplies, reagents, and chemicals for the laboratory.
  • Prepared biological samples for further analysis by researchers.
  • Created accurate records of test results and data entry into electronic databases.
  • Performed quality control checks on incoming specimens.
  • Processed samples and logged results in laboratory database.
  • Scheduled delivery times for optimal timing based on user preferences.

Lab Accessioner

UT Health East Texas
Houston, TX
09.2023 - 01.2024
  • Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data.
  • Sorted source documents and organized them to be filed.
  • Organized billing and invoice data, prepared accounts receivable, and generated revenue reports to support audits.
  • Review and update account information in the company computer system.
  • Compiled, sorted, and verified electronic data against hard copies to support quality control efforts.
  • Scan and store files and records electronically to reduce paper files and secure data.
  • Monitored temperature-sensitive shipments upon arrival at the lab facility.
  • Resolved any discrepancies between patient identity labels on specimens and medical record numbers on requisitions.
  • Reviewed test results for accuracy prior to release of reports.
  • Performed routine maintenance on laboratory equipment used during accessioning activities.
  • Maintained accurate records and logs of specimens accessioned into the laboratory.

Medical Receptionist

Garden View Post-Acute Rehab
Baton Rouge , LA
06.2020 - 06.2021
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Straightened up waiting room to maintain neat and organized space.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.

Education

LVN - Nursing

Texas Health School
Houston Texas
12-2026

Bachelor of Science - Biology

LSUA
Alexandria, LA
08-2024

High School Diploma -

Liberty Magnet High School
Baton Rouge, LA
05-2020

Skills

  • Intake and Administrative Support
  • High-Volume Office Operations
  • Office Supplies and Inventory Management
  • Clerical Support and Documentation
  • Data Entry and File Management
  • Spreadsheet management
  • Meeting planning
  • Appointment Scheduling
  • Medical terminology
  • Time management
  • Spreadsheets
  • QuickBooks expert
  • Medical billing
  • Insurance Coverage Verification

Certification

  • Basic Life Support Certification

Timeline

Intake Coordinator/Office Administrative Assistant

Elite Hospice
08.2024 - Current

Pre-Analytical Assistant/ QC/Medical Transcriptionist

medical pathology associates
02.2024 - 08.2025

Administrative Assistant ( Temp Role)

Real Comfort Living
02.2024 - 05.2024

Lab Accessioner

UT Health East Texas
09.2023 - 01.2024

Lab Processor

Village Medical Laboratories
06.2023 - 02.2024

Medical Receptionist

Garden View Post-Acute Rehab
06.2020 - 06.2021

Bachelor of Science - Biology

LSUA

High School Diploma -

Liberty Magnet High School

LVN - Nursing

Texas Health School

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Chasidy Robertson