Chasidy Robertson
Houston,TX
Summary
Experienced office professional with a strong background in intake and administrative functions, seeking to contribute my skills and expertise in a dynamic, challenging environment. Bringing years of experience in high-volume office settings, combined with a solid foundation as a Lab Processing Technician, I aim to provide efficient and effective support while ensuring seamless operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intake Coordinator/Office Administrative Assistant
Elite Hospice
Houston, TX
08.2024 - Current
- Managed day-to-day office operations, ensuring smooth and efficient administrative processes.
- Provided intake services, handling inquiries, scheduling appointments, and processing documentation.
- Supported project teams by organizing office supplies, managing files, and assisting with various clerical tasks.
- Maintained office systems, ensuring that all records were up to date and easily accessible.
- Developed and maintained strong relationships with clients and internal teams to promote collaboration and efficient workflow.
Pre-Analytical Assistant/ QC/Medical Transcriptionist
medical pathology associates
02.2024 - 08.2025
- Prepared reports detailing the results of quality control tests performed on raw materials, intermediate products, and final products.
- Conducted analyses of in-process samples to identify areas for improvement in production processes.
- Reviewed test results against established criteria, identified discrepancies, and reported findings to management.
- Assisted in the preparation of specimens for histological processing and staining.
- Processed patient samples by collecting, labeling, and sorting them according to pathology instructions.
- Utilized computer systems for data entry into patient information databases.
- Performed clerical duties, such as filing paperwork or preparing slides for review.
Administrative Assistant ( Temp Role)
Real Comfort Living
Houston, TX
02.2024 - 05.2024
- Directed customer inquiries to appropriate department personnel.
- Proofread content for typo-free emails and documentation.
- Assisted with the planning of special events by arranging catering services, securing venues, and ordering promotional materials.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings, including sorting mail, preparing packages for shipping via courier service, or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
Lab Processor
Village Medical Laboratories
Houston, TX
06.2023 - 02.2024
- Maintained laboratory equipment and instruments according to safety protocols.
- Investigated discrepancies between expected and actual test results.
- Ordered supplies, reagents, and chemicals for the laboratory.
- Prepared biological samples for further analysis by researchers.
- Created accurate records of test results and data entry into electronic databases.
- Performed quality control checks on incoming specimens.
- Processed samples and logged results in laboratory database.
- Scheduled delivery times for optimal timing based on user preferences.
Lab Accessioner
UT Health East Texas
Houston, TX
09.2023 - 01.2024
- Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data.
- Sorted source documents and organized them to be filed.
- Organized billing and invoice data, prepared accounts receivable, and generated revenue reports to support audits.
- Review and update account information in the company computer system.
- Compiled, sorted, and verified electronic data against hard copies to support quality control efforts.
- Scan and store files and records electronically to reduce paper files and secure data.
- Monitored temperature-sensitive shipments upon arrival at the lab facility.
- Resolved any discrepancies between patient identity labels on specimens and medical record numbers on requisitions.
- Reviewed test results for accuracy prior to release of reports.
- Performed routine maintenance on laboratory equipment used during accessioning activities.
- Maintained accurate records and logs of specimens accessioned into the laboratory.
Medical Receptionist
Garden View Post-Acute Rehab
Baton Rouge , LA
06.2020 - 06.2021
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Straightened up waiting room to maintain neat and organized space.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Education
LVN - Nursing
Texas Health School
Houston Texas12-2026
Bachelor of Science - Biology
LSUA
Alexandria, LA08-2024
High School Diploma -
Liberty Magnet High School
Baton Rouge, LA05-2020
Skills
- Intake and Administrative Support
- High-Volume Office Operations
- Office Supplies and Inventory Management
- Clerical Support and Documentation
- Data Entry and File Management
- Spreadsheet management
- Meeting planning
- Appointment Scheduling
- Medical terminology
- Time management
- Spreadsheets
- QuickBooks expert
- Medical billing
- Insurance Coverage Verification
Certification
- Basic Life Support Certification
Timeline
Intake Coordinator/Office Administrative Assistant
Elite Hospice
08.2024 - Current
Pre-Analytical Assistant/ QC/Medical Transcriptionist
medical pathology associates
02.2024 - 08.2025
Administrative Assistant ( Temp Role)
Real Comfort Living
02.2024 - 05.2024
Lab Accessioner
UT Health East Texas
09.2023 - 01.2024
Lab Processor
Village Medical Laboratories
06.2023 - 02.2024
Medical Receptionist
Garden View Post-Acute Rehab
06.2020 - 06.2021
Bachelor of Science - Biology
LSUA
High School Diploma -
Liberty Magnet High School
LVN - Nursing
Texas Health School