Chasidy Wilcox
Towanda,PA
Summary
Seasoned Collections Specialist with a background in managing and resolving delinquent accounts. Skilled in fostering positive relationships with team and insurance companies while upholding credit policies, leading to effective collection efforts. Notable strengths include time management, negotiation, problem-solving, and communication skills which have consistently resulted in improvements in collections process and a successful team environment which is so important to success in this job.
Overview
3
3
years of professional experience
Work History
HMO Collections Specialist
WellSky
Towanda, PA
05.2023 - Current
- Created and implemented strategies to reduce denial rates, improve customer service, and increase collections of payments from insurance companies.
- Maintained records of collection activities for each account, including contact attempts, reviews requested, appeals, and Provider Rep contacts.
- Updated account status and maintained accurate records of all collection activities.
- Reviewed claim denials and followed up as appropriate. This includes writing appeals, contacting PR, and using all tools available to obtain payment on denied claims.
Insurance Billing Coordinator
Guthrie
Towanda, PA
01.2022 - 05.2023
- Resolved any discrepancies between patient accounts and insurance companies' records.
- Identified potential errors in billing documentation before submitting claims for reimbursement.
- Led/worked with a team to ensure best practices for ensuring that claims are being submitted cleanly to insurance companies for increased payments and accurate processing.
- Review denied claims daily and work as appropriate. Communicating with team members, insurance companies, and supervisors to have claims submitted accurately and appealingly as needed.
- Prepared excel spreadsheets with weekly plans and priorities for the team.
Insurance Claims Specialist
Guthrie
Towanda , PA
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Analyzed claim records, policy provisions, and other relevant documents to determine claims billed out correctly. Corrected and resubmitted as needed.
- Collaborated with team members to identify trends in claim issues.
- Maintained detailed records of all claim activities, including correspondence, decisions, appeals, and payments.
- Reviewed denied claims for errors or omissions. Followed up as needed after review, this included phone calls, appeals, and anything else needed to obtain payment and expected processing from insurance companies.
- Promoted from Rep 1 to Rep 2, and then interviewed and received Coordinator position.
Education
High School Diploma -
Towanda Area High School
Towanda, PA06-1998
Skills
- Relationship Building
- Account Reconciliation
- Investigation due diligence
- Insurance policies
- Collections
- Billing practices
- Performance Improvements
- Team Oversight
- Excel classes completed with Guthrie
Timeline
HMO Collections Specialist
WellSky
05.2023 - Current
Insurance Billing Coordinator
Guthrie
01.2022 - 05.2023
Insurance Claims Specialist
Guthrie
High School Diploma -
Towanda Area High School
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