Hi, I’m
Chasie Graham
Shasta Lake,CA
Summary
Dynamic professional with a proven track record, enhancing operational efficiency and guest satisfaction.
Seeking to secure a customer service managerial role with growth opportunity.
Overview
16
years of professional experience
Work History
Home 2 Suites
Assistant General Manager
07.2023 - 10.2024
Job overview
- Enhanced hotel efficiency by overseeing all daily operations, including front desk management, laundry and housekeeping coordination.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving skills to retain customer loyalty.
- Managed reservations accurately to minimize booking errors and ensure optimal room occupancy rates.
- Provided support during peak hours or emergencies as needed, displaying adaptability under pressure while maintaining focus on delivering excellent service.
Macy's Department Store
Human Resources Assistant
10.2022 - 03.2023
Job overview
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation and on-boarding.
- Responsible for daily deposits and ensuring all department registers accuracy.
Executive Perks
Mobile Barista
02.2013 - 04.2017
Job overview
- Responsible for maintaining, transporting, set-up and break down of all equipment and goods.
- Independently provide professional espresso beverage service at financial investment offices.
- Utilize brilliant barista and superior interpersonal skills to ensure happy pallets.
Nasco Aerospace & Electronics
Administrative Assistant
06.2008 - 04.2013
Job overview
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Directly assist Controller with business objectives, including quality control and RMA's.
- Solo liaison with Singapore office, daily verifying component test results.
Education
Nashville Community CollegeNashville
from Music Business
St. Petersburg CollegeClearwater, FL
from General Studies
Skills
- Access, Excel, Powerpoint, Quickbooks, Word
- Mac and PC savvy
- Strong communication skills and time management
- Team builder and firm facilitator
Timeline
Assistant General Manager
Home 2 Suites
07.2023 - 10.2024
Human Resources Assistant
Macy's Department Store
10.2022 - 03.2023
Mobile Barista
Executive Perks
02.2013 - 04.2017
Administrative Assistant
Nasco Aerospace & Electronics
06.2008 - 04.2013
Nashville Community College
from Music Business
St. Petersburg College
from General Studies
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