Chasite Taylor
Patient Care Technician
Houston,TX
Summary
Dynamic Patient Care Technician with proven expertise in emergency response and patient education, honed at DaVita and MD Anderson Cancer Center Hospital. Excelled in sterilization techniques and infection control, significantly enhancing patient safety. Demonstrated leadership in team settings, achieving high standards of patient care. Skilled in medical equipment operation, committed to improving patient outcomes. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Technician
DaVita
08.2019 - Current
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Maintained accurate patient charts and medical records.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Performed routine quality control and safety checks on all equipment.
Patient Care Technician
MD Anderson Cancer Center Hospital
02.2016 - 08.2019
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Facilitated personal hygiene management, feeding and ambulation.
Customer Service Representative
NCO Group
11.2009 - 06.2015
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2020
Skills
- Information Protection
- Patient Education
- Specimen Collection
- Emergency Response
- Sterilization techniques
- Infection control standards
- Medical Equipment Operation
- Vitals documentation
- Medical Laboratory Procedures
- Policy Implementation
- Team Leadership
Certification
- NCPCT - Patient Care Technician
- PT - Phlebotomy Technician
- CCHT - Certified Clinical Hemodialysis Technician
- American Heart Association BLS AED
Timeline
Patient Care Technician
DaVita
08.2019 - Current
Patient Care Technician
MD Anderson Cancer Center Hospital
02.2016 - 08.2019
Customer Service Representative
NCO Group
11.2009 - 06.2015
High School Diploma -
Penn Foster Career School
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