Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Work Preference
Quote
Timeline
Intern
Chasitee Berry

Chasitee Berry

Certified Phlebotomy Technician
Crandall,TX

Summary

Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 8 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.

Overview

11
11
years of professional experience
1
1
Certification

Work History

PCA Personal Care Assistant

The Orchard Retirement Home
03.2024 - 05.2024
  • Prn all shifts mostly (7-3)
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.


Nursing Assistant

St. Catherine's Village
05.2022 - 08.2022
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Documented care actions by completing records and logs in medical software system.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.

PCA

Cornerstone Caregivng
10.2024 - Current
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.

PCA Personal Care Assistant

Help at Home
07.2020 - 05.2022
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.

Personal Care Attendant

Home Care Staffing
04.2018 - 01.2019
  • Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
  • Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
  • Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
  • Utilized adaptive equipment like walkers or wheelchairs for aiding clients movement.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.

Customer Service Representative

Teleperformance
01.2024 - 04.2024
  • Temporary position
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.

Food Service Worker

Merit Health
08.2019 - 11.2020
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Managed inventory levels to prevent shortages and reduce waste.
  • Collaborated with kitchen staff to plan and execute special events without hitches.
  • Optimized food presentation to enhance customer dining experience.
  • Maintained accurate records of food temperatures to ensure safety standards were met.
  • Monitored food quality and freshness throughout day.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Resident Assistant

Riggs manor assisted living facility
04.2016 - 05.2017
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Assisted residents in preparing for activity and social programs.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.

Team member

Kirkland
08.2015 - 01.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Cashier

Kroger
01.2014 - 08.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Raymond High School
Raymond, MS
05-2014

Skills

  • Anatomy knowledge

  • Hoyer lift

  • Memory Care

  • Patient Care

  • Phlebotomy

  • Tax experience

  • Venipuncture

  • Retail sales

  • Technical support

  • Medical office experience

  • Customer service

  • Specimen collection / processing

  • Hospital experience

  • Customer support

  • Meal Preparation

  • Hospice care

  • Customer Service

  • Alzheimer's care

  • Experience working with students

  • English

  • Assisted living

  • Cash handling

  • Pediatrics

  • Typing

  • Medical terminology

  • Nursing home experience

  • Driving

  • Laundry

  • Dementia care

  • Senior care

  • Vital Signs

  • Laboratory Experience

  • Laboratory experience

  • Cleaning

  • Customer Service Skills (2 years)

  • Caregiving

  • Cash register

  • Direct support

  • Vital signs

  • Home Care

  • Vital signs monitoring

  • HIPAA compliance

  • Meal preparation

  • End-of-life care

  • Continuing education

  • Diabetes management

  • Transfer techniques

  • Daily living assistance

  • Safety awareness

  • Medication reminders

  • Patient documentation

  • Mobility support

  • Care plan implementation

  • CPR certification

  • Basic life support

  • Patient observation

  • Data entry

  • Critical thinking

  • Active listening

  • Conflict resolution

  • Computer proficiency

  • Call center experience

  • Relationship building

  • Problem resolution

  • Customer relations

  • Professional telephone demeanor

  • Call center operations

  • Scheduling

  • Appointment scheduling

  • Order processing

  • Documentation

  • Microsoft PowerPoint

  • Prioritization

  • Building rapport

Accomplishments

  • Maintained compliance with OSHA, HIPAA, and CLIA standards.
  • Improved blood collection process by preparing supplies to match patient load.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Certification

  • CPR Certification
  • Driver's License
  • Certified Phlebotomy Technician
  • First Aid Certification
  • Certified Phlebotomist Technician
  • March2024 to March2026

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-Site

Important To Me

Work-life balanceWork from home optionHealthcare benefitsCareer advancementPersonal development programs401k match

Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Timeline

PCA

Cornerstone Caregivng
10.2024 - Current

PCA Personal Care Assistant

The Orchard Retirement Home
03.2024 - 05.2024

Customer Service Representative

Teleperformance
01.2024 - 04.2024

Nursing Assistant

St. Catherine's Village
05.2022 - 08.2022

PCA Personal Care Assistant

Help at Home
07.2020 - 05.2022

Food Service Worker

Merit Health
08.2019 - 11.2020

Personal Care Attendant

Home Care Staffing
04.2018 - 01.2019

Resident Assistant

Riggs manor assisted living facility
04.2016 - 05.2017

Team member

Kirkland
08.2015 - 01.2016

Cashier

Kroger
01.2014 - 08.2015

High School Diploma -

Raymond High School

Similar Profiles

CREATE PROFILE
Chasitee BerryCertified Phlebotomy Technician