CHASITIE WATSON
JUSTIN,TX
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
ROANOKE PHARMACY
ROANOKE , TEXAS
03.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Restocked automated medication dispensing equipment.
Mom at the Pregnancy Pause
ME
FORT WORTH , TEXAS
12.2006 - 03.2019
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Carried out day-day-day duties accurately and efficiently.
CUSTOMER SERVICE CLERK
TOM THUMB
TROPHY CLUB , TEXAS
06.2006 - 12.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Kept front check out area clean and organized for efficient service.
- Issued receipts and processed refunds, credits or exchanges.
- Processed payments and returns with accuracy and efficiency.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Checked order details against account information to minimize errors and unnecessary delays.
CASHIER
SAFEWAY
Castle Rock, CO
09.2004 - 05.2006
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Non-Foods Manager
TOM THUMB
TROPHY CLUB, TEXAS
06.2002 - 07.2004
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set schedules for [Number] staff by planning and designating shifts and hours.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Assisted team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
CASHIER
TOM THUMB
TROPHY CLUB, TEXAS
01.2001 - 06.2002
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Medical Transcriptionist - Medical Transcription
University of Phoenix Online
Online05.2008
High School Diploma -
NORTHWEST HIGH SCHOOL
JUSTIN,TX06.2003
Skills
- Prescription Filling and Labeling
- Answering and Routing Calls
- Medication Documentation
- Patient Confidentiality
- Problem-Solving Skills
- Manual and Automated Medication Dispensing
- Organization and Prioritization
- Dispensing Medications
- Prescription Refill Fulfillment
- FDA Drug Safety Guidelines
- Insurance Claim Processing Software
- Proper Labeling Procedures
- Understanding of Drugs
- HIPAA
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
ROANOKE PHARMACY
03.2019 - Current
Mom at the Pregnancy Pause
ME
12.2006 - 03.2019
CUSTOMER SERVICE CLERK
TOM THUMB
06.2006 - 12.2006
CASHIER
SAFEWAY
09.2004 - 05.2006
Non-Foods Manager
TOM THUMB
06.2002 - 07.2004
CASHIER
TOM THUMB
01.2001 - 06.2002
Medical Transcriptionist - Medical Transcription
University of Phoenix Online
High School Diploma -
NORTHWEST HIGH SCHOOL
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