Chasitity hammonds
Elgin,SC
Summary
Dynamic professional with a proven track record at Prisma Health Baptist, excelling in patient care and workflow efficiency. Demonstrated expertise in radiation protection and strong communication, enhancing team collaboration and patient satisfaction. Achieved significant improvements in billing accuracy and customer service delivery, contributing to positive feedback and operational excellence.
Overview
26
26
years of professional experience
Work History
Imaging Assistant
Prisma Health Baptist
07.2024 - Current
- Performed front desk scheduling and registration tasks and checked patients' insurance eligibility to improve billing accuracy.
- Utilized medical terminology and Type knowledge to improve testing functionality and accuracy.
- Maintained optimal equipment performance by conducting regular quality control checks and reporting any issues to appropriate personnel.
- Demonstrated adaptability in adjusting to changing workload demands while maintaining a high level of professionalism at all times.
Patient Access Representative
Prisma Health Baptist
05.2021 - 07.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Customer Service Representative
Spectrum
03.2019 - 02.2020
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Services Representative
Teleperformance USA
04.2011 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
McDonald's Restaurant
06.1999 - 01.2002
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained staff on operating procedures and company services.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
Diploma -
Potomac High
Oxon Hill, MD05.2002
Skills
- Strong communication skills
- Radiation protection
- Collaborative teamwork
- Efficient workflow management
- Patient scheduling
- Patient documentation
- Data reconciliation
Timeline
Imaging Assistant
Prisma Health Baptist
07.2024 - Current
Patient Access Representative
Prisma Health Baptist
05.2021 - 07.2024
Customer Service Representative
Spectrum
03.2019 - 02.2020
Customer Services Representative
Teleperformance USA
04.2011 - 01.2019
Customer Service Representative
McDonald's Restaurant
06.1999 - 01.2002
Diploma -
Potomac High
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