Chasity Washington
Louisville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Claims Associate
National General Insurance
12.2023 - Current
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Improved customer satisfaction by providing prompt, courteous, and knowledgeable assistance during the claims process.
- Maintained strict adherence to industry regulations and internal policies when evaluating coverage eligibility for each claim submission.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Utilized specialized software to process incoming claims and enter
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
Banking Representative
Foundever
03.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Assisted customers with banking needs and inquiries.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Engagement Coach
Startek USA
04.2021 - 01.2022
- Provided professional high-quality communication and administration to clients by building relationships.
- Facilitated coaching and consulting using technology tools.
- Provided feedback, guidance and support to agents on participation and performance.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Customer Service Representative
T-Mobile
11.2020 - 04.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Increased revenue by cross-selling and upselling products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Teleperformance USA
08.2016 - 12.2019
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Discussed with existing customers to review current services and expand sales opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Business Management
University of Phoenix
Tempe, AZDiploma -
Jefferson County High School
Louisville, GA05.2016
Skills
- Active Listening
- Microsoft PowerPoint
- Microsoft Excel
- Customer Relations
- Sales Expertise
- Account Management
- Microsoft Word
- Administrative Support
- Call Center Operations
- Typing Proficiency
- Computer Proficiency
- Customer Service
- Technical Support
- Problem-Solving Ability
- Recordkeeping Strengths
Timeline
Claims Associate
National General Insurance
12.2023 - Current
Banking Representative
Foundever
03.2022 - 10.2023
Engagement Coach
Startek USA
04.2021 - 01.2022
Customer Service Representative
T-Mobile
11.2020 - 04.2021
Customer Service Representative
Teleperformance USA
08.2016 - 12.2019
Business Management
University of Phoenix
Diploma -
Jefferson County High School
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