Chasity Adams
Statesville,NC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
24
24
years of professional experience
Work History
Associate Account Manager
Benfield Sanitation Services/ Republic Services
03.2023 - Current
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Anticipated clients' needs by staying in touch on regular basis.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Auction Edge, Inc
09.2018 - 03.2023
- Answer/document customer calls/emails for technology-related issues into ticket system and follow up
- Support implementation team during installs.
- Prepare written communications, reports and documents
- Consistently maintain customer satisfaction score of 98% or higher
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Digital Marketplace Representative
Auction Edge, Inc
09.2018 - 01.2023
- Negotiate and complete online sales
- Developed and significantly increased online sales by 24% within first year
- Spreadsheet Documentation/ Reporting
- Develop and implement performance improvement strategies and plans. with team
- Increase customer satisfaction by resolving issues professionally and promptly
- Match customers with online inventory options to increase sales
- Proven ability to learn quickly and adapt to new situations
- Learned and adapted quickly to new technology and software applications
Automotive Locator
Self Employed
09.2010 - 08.2018
- Managed up to 80 calls, text, emails, fax per day
- Resolved issues between customer and auction regarding gate passes, bills of lading, etc
- Retrieved gate passes, located vehicles, and performed detailed condition reports
- Delivered services to customer locations within specific timeframes
Lot Operations
Manheim Statesville Auto Auction
01.2002 - 08.2010
- Review vehicles in sale lineup, locate missing vehicles, and work with account representatives to ensure vehicles are sale ready
- Cross-train in other departments to fill in as needed (sales, dealer registration, front office, recon shop, etc)
- Resolved problems, improved operations and provided exceptional service
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Vehicle Registration
Manheim Statesville Auto Auction
10.1999 - 01.2002
- Document detailed vehicle information into IBMi series using handheld computer.
- Communicate with Lot Operations and Recon departments to ensure accurate movement of vehicles to shops and timely reconditioning completion.
- Address and resolve any customer issues promptly and professionally.
- Assist dealers with any auction needs such as lane numbers, gate passes, VIN/odometer issues, etc
- Processed cancellations, changes or special requests promptly.
Education
Associate Arts Degree - Business Management/Ethics Online Marketing and Management
Mitchell Community College
Statesville, NC2003
Skills
- Customer-focused
- Multitasking
- Task prioritization
- Active listening/communication
- Problem Solving
- Teamwork/collaboration
- Time Management
Timeline
Associate Account Manager
Benfield Sanitation Services/ Republic Services
03.2023 - Current
Customer Service Representative
Auction Edge, Inc
09.2018 - 03.2023
Digital Marketplace Representative
Auction Edge, Inc
09.2018 - 01.2023
Automotive Locator
Self Employed
09.2010 - 08.2018
Lot Operations
Manheim Statesville Auto Auction
01.2002 - 08.2010
Vehicle Registration
Manheim Statesville Auto Auction
10.1999 - 01.2002
Associate Arts Degree - Business Management/Ethics Online Marketing and Management
Mitchell Community College
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