Chasity Allen

Key Responsibilities:

1. Team Leadership and Performance Management:

• Oversaw and directed the daily activities of a team of customer service representatives, providing guidance, support, and inspiring a high-performance work culture.
• Conducted regular performance evaluations, providing feedback, coaching, and mentoring to drive individual and team growth.
• Developed training programs to enhance representative skills and customer service excellence.

2. Customer Relationship Management:

• Upheld a customer-centric approach, ensuring effective and prompt resolutions to customer inquiries, complaints, or escalations.
• Monitored customer service metrics, such as response times, resolution rates, and customer satisfaction scores, to identify areas for improvement and implement corrective actions.

3. Process Improvement and Streamlining:

• Evaluated existing customer service processes and workflows, identifying gaps and inefficiencies, and implementing revised procedures to enhance efficiency and effectiveness.
• Collaborated with other departments, such as operations, sales, and marketing, for seamless cross-functional communications and improved customer experience.

4. Documentation and Reporting:

• Maintained accurate and comprehensive records of customer interactions, inquiries, resolutions, and feedback.
• Prepared regular reports highlighting key performance indicators, trends, and areas of focus for management review.

5. Escalation Management:

• Managed escalated customer issues, ensuring prompt action, timely communication, and efficient resolution.
• Liaised with various internal teams to address complex customer concerns, providing exceptional solutions promptly.

Skills and Qualifications:

• Strong leadership and supervisory skills, with the ability to motivate and inspire a team.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in customer relationship management (CRM) software and other customer service tools.
• Sound problem-solving and decision-making abilities, with a customer-oriented approach.
• Exceptional organizational skills, with keen attention to detail.
• Proficiency in analyzing data, identifying trends, and using them to drive process improvements.
• Ability to work well under pressure and handle multiple priorities simultaneously.

Key Responsibilities:

• Greeted and assisted guests in a friendly and professional manner, always ensuring a positive first impression.
• Performed night audit duties, including accurately reconciling day-end transactions, auditing guest accounts, and generating reports for management review.
• Handled all aspects of customer service, promptly addressing guest inquiries, concerns, and requests, ensuring complete satisfaction.
• Managed the cash register, accurately handling cash, credit card transactions, and invoicing, while maintaining a high level of accuracy and attention to detail.
• Maintained an organized front desk area, ensuring neatness and cleanliness at all times.
• Operated multi-line phone systems, effectively managing incoming calls, directing them to the appropriate personnel, and providing necessary information.
• Assisted with guest check-in and check-out processes, efficiently managing room reservations, confirming guest details, and processing necessary paperwork.
• Updated and maintained guest information in the computer system, including contact details, special requests, and payment information.
• Collaborated with housekeeping, maintenance, and other departments to ensure smooth operations, promptly addressing any guest requests or issues.
• Demonstrated exceptional problem-solving skills, handling guest complaints calmly and professionally to swiftly resolve any issues.
• Utilized software systems and tools to manage room inventory, rate changes, and reservation modifications.
• Remained knowledgeable about local attractions, activities, and dining options, offering recommendations to enhance guests' experiences.
• Adhered to hotel policies and procedures, ensuring compliance with safety, security, and privacy regulations.
• Assisted management with administrative tasks such as filing, data entry, and inventory control.
• Collaborated closely with colleagues to maintain a positive work environment, fostering teamwork and ensuring excellent guest service.

Key Responsibilities:

1. Curriculum Development and Lesson Planning:

• Design and implement creative, developmentally appropriate lesson plans for infants, toddlers, and school-age children.
• Develop a curriculum encompassing various learning areas, including language and literacy, math and science, social skills, and physical development.
• Adapt lesson plans to accommodate the individual needs, interests, and abilities of each child.
• Utilize different teaching strategies, materials, and resources to create an engaging and stimulating learning environment.

2. Instruction and Teaching:

• Facilitate age-appropriate activities and provide instruction to enable children to reach their developmental milestones.
• Foster a positive and inclusive atmosphere that encourages exploration, critical thinking, and problem-solving.
• Utilize a variety of educational tools and methods, such as storytelling, art, music, and play to enhance learning experiences.
• Foster a love for learning and promote curiosity, independence, and respect among children.

3. Assessment and Progress Monitoring:

• Regularly observe, assess, and document children's progress to identify areas of improvement and provide necessary guidance.
• Collaborate with parents/guardians to discuss children's growth, academic achievements, and any concerns.
• Maintain accurate records, including individualized learning plans, portfolios, and assessment reports.

4. Classroom Management and Safety:

• Maintain a safe, clean, and organized learning environment that meets health and safety standards.
• Manage classroom behavior by implementing positive discipline methods and fostering respect and responsibility.
• Ensure compliance with school policies, licensing regulations, and other legal requirements.
• Handle emergencies calmly and efficiently, prioritize child well-being, and communicate with appropriate stakeholders.

Skills:

• Strong understanding of child development theories, developmental milestones, and appropriate educational practices for different age groups.
• Excellent communication skills, with the ability to effectively interact with children, parents, and colleagues.
• Creative and innovative approach to designing and implementing engaging and hands-on activities.
• Organizational skills to effectively plan and manage curriculum and related resources.
• Patience, empathy, and a nurturing attitude towards children.
• Ability to collaborate with a team, contribute ideas, and adapt to changing priorities and situations.
• Proficient in documentation, record-keeping, and computer skills.

Key Responsibilities:

• Built positive relationships with customers to increase repeat business.
• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Quickly and accurately counted drawers at the start and end of each shift.
• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.

Key Responsibilities:

• Worked closely with the public and remained courteous and calm while defusing tense situations.
• Performed interior and exterior security patrols and checks.
• Controlled access to high-security areas, inspecting individuals, property, and other vehicles.
• Worked collaboratively with the control executive team on the application of laws, regulations, and corporate policies and controls to mitigate risk.

Key Responsibilities:

• Greeted customers entering the store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.