Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chasity Armstead

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Lowes Home Improvement
03.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Developed and updated databases to handle customer data.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Created and maintained detailed database to develop promotional sales.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Updated account information to maintain customer records.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Investigated and resolved accounting, service and delivery concerns.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Customer Service Specialist

IQOR
08.2019 - 01.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Maintained and managed customer files and databases.
  • Provided primary customer support to internal and external customers.

Machine Operator

Sanderson Farms
04.2013 - 01.2020
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
  • Helped with change-overs and set up to assist with job preparation and production functions.
  • Maintained quality of product by checking labels, packaging and other factors.
  • Monitored machine operation for compliance with policies, procedures and processes.
  • Kept detailed production records and identified hold-ups.
  • Maintained equipment performance by lubricating and cleaning components.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Used precision measuring tools, micrometers and calipers to meet required product specifications.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Collected batch samples of product for quality control.
  • Documented production activity in logs and job tickets.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Identified and corrected issues or inconsistencies found in batch samples.
  • Followed instructions and directions on batch tickets for accurate results.
  • Completed parts lubrication and other minor maintenance tasks to keep equipment running.
  • Managed open and close of batch process from start to completion for batch tracking.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

Education

Associate of Science -

Robeson Community College
Lumberton, NC
03.2014

High School Diploma -

Hopewell High School
Huntersville, NC
06.2010

Skills

  • Recordkeeping Strengths
  • Business Development Understanding
  • Warehousing Functions
  • Refund Processing

Timeline

Customer Service Representative

Lowes Home Improvement
03.2021 - Current

Customer Service Specialist

IQOR
08.2019 - 01.2021

Machine Operator

Sanderson Farms
04.2013 - 01.2020

Associate of Science -

Robeson Community College

High School Diploma -

Hopewell High School

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Chasity Armstead