Chasity Barden
San Antonio
Summary
Knowledgeable District Manager with proven track record in overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration.
Overview
26
26
years of professional experience
Work History
US LS District Manager
Starbucks Coffee Co
10.2023 - 02.2025
- Supervised various locations (Licensees), enforcing high-quality standards of operation.
- Ensured compliance with Starbucks policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Ensured compliance with Starbucks Standards by conducting regular visits and evaluation of operational practices. Held Licensees accountable to standards, developed action plans to achieve standards and consulted to Licensee operations to ensure all work is executed under Starbucks Standards.
- Boosted Licensee Team morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Brand Expert in stores. "Go to" for Starbucks business. Assisted Licensees with PNL data, staffing, training and operations.
- Executed comprehensive virtual training programs for baristas, barista trainers and store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated Licensee performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Territory Manager
Hallmark
06.2014 - 10.2023
- Developed relationships with prospects to expand sales territory
- Managed customer accounts to attain sales goals and distribution targets
- Assessed client needs and suggested product solutions
- Aligned procedures and protocols with changing business demands
- Implemented sales techniques to grow territory
- Discovered sales opportunities by showcasing products and services to interested clients
- Managed expenses and time to maximize productivity
- Trained team members on effective sales techniques, boosting individual and group goal attainment
- Led, coached, and developed employees to achieve sales goals
- Competent in all areas of Service & Installation
- Leadership - 14 Direct Reports & 121 In-Direct reports
- Autonomous work environment
- Proficient with leadership, computer skills, and budgeting
- Diverse Chain Background - Value Channel, High-end, Walmart
- Trained team members on customer service strategies and techniques
Home Care Provider, Assistant, Clerical
Patricia Shannon/San Jose Motors
01.2009 - 05.2014
- Maintained clean and well-organized environment for client happiness and safety
- Helped clients stay happy and healthy by providing mental and emotional support
- Supervised medication administration, personal hygiene, and other activities of daily living
- Tracked and reported clients' progress based on observations and conversations
Private Home Health Nurse
Home Care Provider, Gretchen Mahoney
01.2011 - 01.2013
- Aided with ADLs, daily exercise, maintained weekly schedules, medication management and teaching
- Completed initial assessments of patients and family to determine and address individual home care needs
- Assisted with client personal care needs to foster independence and well-being
RN Case Manager
Home Care Provider, Arlene Gillenwater
01.2007 - 01.2010
- Delegated and worked closely with Licensed Vocational Nurses and Aides to provide care in a holistic approach
- Collaborated with physicians on patient medications, medical needs, and performance
- Developed patient care plans, overall patient health assessments and evaluations
- Coordinated with vendors and suppliers and negotiated medical equipment and supply prices
RN/Case Manager
Brit-Tex Nursing Services
01.2006 - 01.2007
- Developed patient care plans, overall patient health assessments and evaluations
- Assessed and reviewed patients for discharge and planning and integrated services for patients requiring home care, home infusion and durable medical equipment (DME)
- Collaborated in consults, patient care plans development, patient monitoring and evaluations
- Arranged placement of new patient admissions and transfers according to clinical standards and guidelines
Director of Surgical Services
STRMC
01.2001 - 04.2005
- Managed staff of 25 to include scheduling, budgeting, physician communication and relations, and overall management of the Perioperative Service
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Resolved conflicts between physicians, nurses, and administrative staff to maintain optimal workflows
- Initiated training and education programs for supporting healthcare staff
RN, PACU RN
OR
01.1999 - 12.2000
- Recorded patient condition, vital signs, recovery progress and medication side effects
- Administered medications, tracked dosages, and documented patient conditions
- Provided patient and family health education focusing on self-management, prevention, and wellness
Education
Bachelor of Science -
University of The Incarnate Word
San Antonio, TX12-1998
Skills
- Effective Leadership
- Talent Acquisition
- Strategic Development
- Service Excellence
- Customer Engagement
- Professional Development
- Interpersonal communication
- Operations improvements
- Sales reporting
- Leadership development
- Financial Budgeting
- Compliance monitoring
- Client relationship building
- Negotiation
- Contract management
- Profitability optimization
Accomplishments
2 time RB Hall Recipient Hallmark Cards
Timeline
US LS District Manager
Starbucks Coffee Co
10.2023 - 02.2025
Territory Manager
Hallmark
06.2014 - 10.2023
Private Home Health Nurse
Home Care Provider, Gretchen Mahoney
01.2011 - 01.2013
Home Care Provider, Assistant, Clerical
Patricia Shannon/San Jose Motors
01.2009 - 05.2014
RN Case Manager
Home Care Provider, Arlene Gillenwater
01.2007 - 01.2010
RN/Case Manager
Brit-Tex Nursing Services
01.2006 - 01.2007
Director of Surgical Services
STRMC
01.2001 - 04.2005
RN, PACU RN
OR
01.1999 - 12.2000
Bachelor of Science -
University of The Incarnate Word
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