Chasity Boykin
Dallas,GA
Summary
I have an extensive background in patient support and care. I am professional and well-rounded, with excellent clerical and team support skills. Enthusiastic team player proudly offering 25 years of experience representing organizations professionally to patients. Completes multiple tasks and maintains calmness during stressful situations. Computer proficient at typing 45 wpm. Sound interpersonal skills with superb listening and communication skills. 3 years of multitasking as a Front Office Coordinator and a Referral Specialist. High-energy team player with excellent communication and planning abilities. Proficient in coordinating support services for any operational need. Empathetic Patient Navigator with 20 years of experience. Adept at assisting patients in every part of the healthcare process and maintaining professional relationships with clients and families. Successful in patient education and follow-up.
Overview
22
22
years of professional experience
Work History
Care Navigator
United Health Care/Optum Division
Atlanta
01.2023 - Current
- Provides telephonic outreach to UHC members to help facilitate access to care
- Serves as a single point of contact to help with member care needs
- Conducts regular follow-up calls with UHC members to ensure they receive the necessary care and assistance
- Identifies and addresses barriers to UHC members accessing healthcare services, including language, transportation, and financial obstacles
- Coordinates with internal departments to streamline processes and improve the overall customer experience for UHC members
- Coordinates and facilitates communication between UHC members and healthcare providers to ensure continuity of care
- Assists in developing and implementing strategies to improve UHC members' health outcomes
- Coordinates with external organizations and resources to provide additional support and resources to UHC members, such as community health programs, financial assistance programs, and transportation services
- Provides guidance and support to UHC members in navigating complex healthcare systems and understanding their insurance coverage.
Front Office Coordinator
Wellstar Healthcare System
Austell, GA
03.2018 - 12.2022
- Handled payment processing and provided customers with receipts, proper bills, and changes
- Answered office phones and emails to schedule appointments, forward information, and complete insurance verification
- Greeted incoming patients and verified paperwork to manage smooth intake processes
- Managed customer complaints and rectified issues to complete satisfaction
- Documented and routed business correspondence to manage office paperwork
- Greeted visitors and directed them to appropriate areas, verifying reasons for visits and information
- Addressed and welcomed a large volume of guests to business per day, improving overall customer service and engagement
- Organized resources and staff necessary to handle requirements and maintain strong service levels
- Maintained front office cleanliness and organized supplies to increase task productivity
- Determined the needs of visitors and provided information or solutions
- Implemented new strategies to enhance patient satisfaction and experience at the front office
- Developed and implemented customer service training programs for front office staff to improve customer satisfaction and increase efficiency in handling visitors
- Developed and implemented a training program for front office staff to improve customer service skills and patient satisfaction
- Collaborated with medical personnel to ensure seamless coordination of patient care and optimize patient outcomes
- Developed and managed a system to track patient feedback and metrics for the front office
- Used this data to identify areas for improvement and implement changes to enhance patient satisfaction
- Coordinated with other departments to ensure smooth and efficient workflow throughout the organization
- Assisted in developing and implementing standardized processes and protocols to improve efficiency and accuracy in front-office operations.
Care Partner
Wellstar Healthcare
Atlanta
09.2016 - 03.2018
- Developed and maintained a strong rapport with patients by providing excellent and compassionate care, ensuring their comfort and wellbeing
- Assisted healthcare professionals in providing patient care and support
- Assisted with the coordination of patient care by communicating with other healthcare professionals and participating in interdisciplinary team meetings
- Assisted in providing patient education and support to enhance their quality of life
- Provided emotional support to patients and their families
- Collaborated with the nursing team to ensure a safe and clean environment for patients
- Provided assistance to patients with activities of daily living, such as bathing, dressing, and eating, to promote independence and maintain their dignity.
Support Coordinator
Enable Of Georgia, INC
Roswell, GA
08.2002 - 09.2016
- Supervised daily operations within a residential setting by supporting adults with mental and physical disabilities, providing excellent service and care
- Trained employees on best practices and protocols while supervising teams to maintain optimal productivity
- Managed and oversaw a team of 10 and promoted a positive work environment by providing the tools and resources needed for daily business and job functions
- Provided effective, clear communication, active engagement, and hands-on assistance in a residential setting, emphasizing maintaining an engaged team in the workplace.
Education
Practical Nursing Certificate -
George Corley Wallace State Community College - Selma
08.1997
Skills
- Patient-oriented with extensive communication skills
- Business operations understanding
- Technologically savvy in Microsoft Office and Epic
- Multi-line telephone skills
- Listening skills
- Meticulous and organized
- Cash transactions
- Customer assistance and interaction
- Team collaboration
- Email and telephone decorum
- Scheduling and calendar management
Personal Information
Title: Care Navigator
References
References available upon request.
Timeline
Care Navigator
United Health Care/Optum Division
01.2023 - Current
Front Office Coordinator
Wellstar Healthcare System
03.2018 - 12.2022
Care Partner
Wellstar Healthcare
09.2016 - 03.2018
Support Coordinator
Enable Of Georgia, INC
08.2002 - 09.2016
Practical Nursing Certificate -
George Corley Wallace State Community College - Selma
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