Summary
Overview
Work History
Education
Skills
Timeline
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Chasity Brewster

Summary

Customer focused and results driven Customer Service Representative with over 4 years of experience in both call center and remote environments. Proven ability to manage high-volume inbound calls while promoting customer loyalty, resolving escalated issues,and exceeding retention goals. proficient in de-escalating situations, handling objections, and identifying solutions to meet customer needs. Adept in using CRM systems, multitasking in fast-paced environments, and collaborating with cross-functional teams.

Overview

4
4
years of professional experience

Work History

Customer Support Advisor

Concentrix
07.2024 - 02.2025
  • Delivered exceptional customer service through phone, chat, and email across multiple product lines.
  • Processed inquires efficiently while ensuring adherence to quality, productivity, and compliance standards.
  • Utilized CRM platforms to document customer interactions and provide timely follow-up support.
  • Maintained performance metrics such as average handle time, customer satisfaction (CSAT), and resolution rate.

Health Care Advisor

Teleperformance USA
10.2023 - 04.2024
  • Supported UnitedHealthCare members by resolving benefit and claim concerns while ensuring a positive member experience.
  • Collaborated with insurance reps and healthcare providers to expedite issue resolution.
  • De-escalated calls effectively, demonstrating empathy and professionalism during complex issues.
  • Reinforced member retention by providing detailed support and accurate information.

Customer Service Representative

Iqor
07.2021 - 02.2023
  • Handled 40+ daily inbound customer calls with a focus on issue resolution and retention.
  • Documented account activity in CRM and followed up to ensure problem resolution.
  • Participated in continuous product and service training to stay aligned with company procedures.
  • Achieved a 95% satisfaction score by effectively addressing customer objections and offering proactive solutions.

Education

Associate of Applied Science - Nursing

Meridian Community College
Meridian, MS
05-2026

High School Diploma -

Meridian Highschool
Meridian, MS
05-2021

Skills

  • Customer Retention & Loyalty Programs
  • Call De-escalation & Objection Handling
  • High Volume Inbound Call Management
  • CRM tools (Salesforce, Zendesk)
  • Insurance & Healthcare Customer Support
  • Multichannel Communication (Phone, Chat, Email)
  • HIPAA Knowledge and Medical Terminology
  • Problem Solving and Active Listening
  • Microsoft Office & Data Entry
  • Remote Support
  • Fast and Accurate Typing

Timeline

Customer Support Advisor

Concentrix
07.2024 - 02.2025

Health Care Advisor

Teleperformance USA
10.2023 - 04.2024

Customer Service Representative

Iqor
07.2021 - 02.2023

Associate of Applied Science - Nursing

Meridian Community College

High School Diploma -

Meridian Highschool

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