Chasity Brown
Philadelphia
Summary
Compassionate and dedicated CNA with experience at Avenna Healthcare, skilled in vital signs monitoring and patient care. Proven ability to enhance patient mobility and emotional support, ensuring a safe environment. Recognized for resolving complex issues and delivering exceptional service, fostering trust and satisfaction among patients and families.
Overview
2026
2026
years of professional experience
Work History
CNA
Avenna Healthcare
2022 - Current
- Assisted patients with activities of daily living ,including bathing, dressing ,and feeding; monitored and recorded vital signs;Assisted with patient mobility and transfer; maintained a clean and safe environment;and communicated effectively with nurses and other healthcare professionals.
Customer Service Representative
Philadelphia Gas Worksn
01.2023 - 04.2025
- Assisted customers with inquiries regarding gas services and billing issues.
- Resolved service disruptions by coordinating with technical teams for timely solutions.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Educated customers on energy-saving programs and service offerings to enhance satisfaction.
- Processed customer requests efficiently, ensuring compliance with company policies and standards.
- Collaborated with team members to improve response times for customer queries.
- Conducted follow-ups on customer feedback to identify areas for service improvement.
- Trained new representatives on best practices in customer service protocols and tools.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Health Partners
03.2020 - 11.2023
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Associate
Nordstrom
03.2018 - 10.2020
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Collaborated with team members to achieve sales targets and promote store events.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored store environment for cleanliness and safety compliance, contributing to positive shopping atmosphere.
Education
High School Diploma - Business Administration
Impotech High-school
Philadelphia, PA06.2020
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- HIPAA compliance
- Feeding assistance
- Dressing assistance
- Basic life support
- Patient transfers
- Emotional support
- Complex Problem-solving
- Emergency response
- Wound care
- Medication administration
Timeline
Customer Service Representative
Philadelphia Gas Worksn
01.2023 - 04.2025
Customer Service Representative
Health Partners
03.2020 - 11.2023
Sales Associate
Nordstrom
03.2018 - 10.2020
CNA
Avenna Healthcare
2022 - Current
High School Diploma - Business Administration
Impotech High-school