Summary
Overview
Work History
Education
Skills
Certifications/Licenses
Timeline
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Chasity C.Collier

Atlanta,Georgia

Summary

Dynamic leader with a proven track record in operations management and patient advocacy. Expert in driving performance through strategic planning and quality improvement initiatives, achieving compliance, and enhancing outcomes. Skilled in budget oversight and fostering interdisciplinary collaboration to build resilient teams.

Overview

11
11
years of professional experience

Work History

Facility Administrator

DAVITA DIALYSIS
Atlanta, GA
01.2024 - Current
  • Drive clinic performance by monitoring clinical quality metrics, patient satisfaction, and financial goals, including budgeting, forecasting, and vendor management.
  • Foster a culture of collaboration, accountability, and growth through strategic planning, staff development, and continuous improvement initiatives.
  • Serve as the frontline leader, resolving patient and staff concerns, and ensuring adherence to DaVita’s clinical and operational standards.
  • Partner with the Regional Operations Director to execute clinic objectives and exceed CMS and internal performance benchmarks.
  • Oversee hiring, onboarding, and retention processes to build a cohesive, resilient team.
  • Lead operations for a high-performing outpatient dialysis clinic, managing both clinical care and business outcomes.
  • Supervise and mentor a cross-functional team of nurses, PCTs, and support staff to ensure high-quality patient care, and regulatory compliance.

Renal Social Worker

DAVITA DIALYSIS
Atlanta, GA
08.2021 - 01.2024
  • Managed caseload of 115+ patients, ensuring personalized care for each individual.
  • Collaborated within interdisciplinary management team to enhance patient outcomes.
  • Conducted psychosocial assessments to develop and adjust comprehensive care plans.
  • Planned and coordinated safe discharges from hospitals or care facilities to dialysis.
  • Educated patients on kidney disease, transplant options, and treatment modalities.
  • Facilitated kidney transplant processes, supporting transitions to alternative therapies.
  • Coordinated care among physicians, facilities, and patient family support systems.
  • Counseled over 100 patients utilizing diverse therapeutic techniques for improved well-being.

Lead Homeless and Foster Care Student Social Worker

GEORGIA CYBER ACADEMY
Atlanta, GA
07.2019 - 08.2021
  • Interpreted laws governing services for homeless and foster care students, ensuring compliance with mandates.
  • Maintained confidential records and prepared related reports to protect student privacy.
  • Oversaw federal supply budget, implementing cost controls to maximize savings.
  • Developed individualized service plans for homeless, foster care, and migrant students.
  • Implemented case management services, monitored progress, and referred families to community resources.
  • Coordinated support for homeless students by collaborating with schools and community agencies.
  • Trained over 450 school staff on policies affecting homeless, foster care, and migrant students.
  • Recommended strategies for enhancing support for students and their families.

Behavioral Health Case Manager II & Tobacco Cessation Facilitator

GRADY HEALTH SYSTEM
Atlanta, GA
01.2016 - 08.2019
  • Implemented behavioral management tools to reduce crisis occurrences.
  • Educated clients on tobacco risks, emphasizing smoking cessation and secondhand smoke dangers.
  • Managed 15 direct support staff as Lead Case Manager, ensuring quality care.
  • Facilitated over 20 psychotherapy groups each week, improving client engagement.
  • Conducted patient admissions through psychosocial assessments and tailored service plans.
  • Collaborated with patients to create measurable goals, achieving 75% milestone success.
  • Participated in interdisciplinary team meetings to enhance care strategies.
  • Developed adult education and independent living skills program to improve service delivery.

Resident Services Coordinator II

MERCY HOUSING
Atlanta, GA
01.2014 - 01.2016
  • Developed software curriculum to enhance educational offerings.
  • Recruited, trained, and supervised over 20 volunteers annually to boost program productivity.
  • Established and nurtured partnerships with over 30 community service providers.
  • Organized community health fairs featuring over 50 service providers to raise awareness.
  • Conducted quarterly virtual training for approximately 700 staff on best practices for home support services.
  • Performed quarterly audits of case files to ensure compliance with funding requirements.
  • Implemented a systematic approach for record-keeping, achieving 100% accuracy and increasing efficiency by 90%.

Education

Master of Social Work -

University of Texas at Rio Grande Valley

Master of Public Health -

Benedictine University

Bachelor of Social Work -

Clark Atlanta University

Skills

  • Crisis intervention
  • Operations management
  • Interdisciplinary leadership
  • Patient advocacy
  • Quality improvement
  • Staff development
  • Budget oversight
  • Clinical excellence
  • Community collaboration
  • Communication skills
  • Strategic thinking
  • Regulatory compliance
  • Patient care coordination
  • Supervision and leadership

Certifications/Licenses

  • Licensed Master Social Worker, 2021
  • Diversity, Equity and Inclusion in the Workplace, 2021
  • Health Management and Policy, 2018
  • BLS Healthcare Providers CPR and First Aid

Timeline

Facility Administrator

DAVITA DIALYSIS
01.2024 - Current

Renal Social Worker

DAVITA DIALYSIS
08.2021 - 01.2024

Lead Homeless and Foster Care Student Social Worker

GEORGIA CYBER ACADEMY
07.2019 - 08.2021

Behavioral Health Case Manager II & Tobacco Cessation Facilitator

GRADY HEALTH SYSTEM
01.2016 - 08.2019

Resident Services Coordinator II

MERCY HOUSING
01.2014 - 01.2016

Master of Social Work -

University of Texas at Rio Grande Valley

Master of Public Health -

Benedictine University

Bachelor of Social Work -

Clark Atlanta University

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