Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chasity Cortez

San Antonio,TX

Summary

Dynamic medical receptionist with proven expertise at R Family Medical Group in enhancing patient experiences through efficient appointment scheduling and meticulous recordkeeping. Skilled in HIPAA compliance and adept at resolving inquiries, I excel in fast-paced environments, ensuring seamless operations and fostering strong patient-provider communication. Committed to delivering exceptional service and maintaining confidentiality.

Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

R FAMILY MEDICAL GROUP
11.2024 - 08.2025
  • Greeted patients and managed appointment scheduling to ensure efficient office operations.
  • Assisted with patient check-in and check-out processes, enhancing overall patient experience.
  • Maintained accurate patient records using electronic health record (EHR) systems for streamlined access.
  • Coordinated communication between patients and healthcare providers to facilitate timely responses.
  • System used was ECW
  • Organized medical files and maintained cleanliness in reception area to promote a welcoming environment.
  • Processed insurance verification and documentation to support billing procedures effectively.
  • Handled phone inquiries, providing information about services and assisting with appointment bookings.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Processed medical insurance claims and payments.

Customer Service Cashier, Buisness Center

HEB Grocery Store
03.2019 - 01.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Resolved customer inquiries and complaints to enhance satisfaction levels.
  • Maintained accurate cash drawer balances through diligent tracking and reconciliation.
  • Assisted in training new staff on operational procedures and customer service standards.
  • Collaborated with team members to streamline checkout processes and reduce wait times.
  • Monitored store environment for cleanliness and organization, ensuring compliance with safety standards.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.

Education

High School Diploma -

Edison High School
San Antonio, TX
06-2021

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Patient registration
  • Microsoft office
  • HIPAA compliance
  • Insurance verification
  • Reminder calls
  • Medical billing
  • Paperwork coordination
  • Medical charting
  • Petty cash management
  • Customer service
  • Cash handling
  • Computer proficiency
  • Critical thinking
  • Data entry
  • Adaptable and flexible
  • Documentation and recordkeeping

Languages

Spanish
Native or Bilingual

Timeline

Medical Receptionist

R FAMILY MEDICAL GROUP
11.2024 - 08.2025

Customer Service Cashier, Buisness Center

HEB Grocery Store
03.2019 - 01.2022

High School Diploma -

Edison High School

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