Chasity D Boner
Palm Coast,FL
Summary
A self-motivated individual with a wide range of experience in various customer service-oriented industries. Able to work on one's own initiative and as part of a team.
First-class analytical, design, and problem-solving skills; dedicated to maintaining high quality in standards.
Overview
28
28
years of professional experience
Work History
Patient Ambassador Housekeeping
Sodexo UF Health
400 Health Park Blvd St Augustine FL
05.2025 - Current
- Managed patient complaints or concerns in a timely manner, working alongside healthcare providers to address issues and implement necessary changes.
- Assisted with the development of patient-centered initiatives aimed at improving overall quality of care within the organization.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Proactively identified potential issues affecting patient satisfaction by conducting regular rounds on assigned units or areas within the facility.
- Enhanced patient satisfaction by promptly addressing concerns and providing empathetic support during their healthcare journey.
- Improved hospital''s reputation for excellent patient care by consistently delivering compassionate assistance to patients and families.
- Developed strong relationships with patients, fostering trust through open communication and attentive listening skills.
- Promoted a welcoming environment by maintaining a clean, organized waiting area and ensuring patients'' comfort throughout their visit.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
Food & Nutrition Supervisor Patient Line
Sodexo at UF Health
400 Health Park Blvd St Augustine FL
03.2024 - Current
- Maintained food at proper operating temperatures, trained team in food safety and documented required temperatures.
- Established and monitored staff schedules, made assignment sheets and monitored menus.
- Contributed to long-term strategic planning initiatives aimed at enhancing the overall success of the foodservice operation.
- Led a team of kitchen staff to achieve efficient workflow and maintain high standards of cleanliness.
- Supervised daily food preparation activities, ensuring consistency in presentation and portion sizes across all dishes served.
- Enhanced customer satisfaction by ensuring timely meal preparation and delivery.
- Handled customer complaints professionally, resolving issues promptly to ensure continued satisfaction.
- Maintained a safe working environment by enforcing strict adherence to workplace safety guidelines.
- Assisted on tray line and prepared trays according to prescribed diets and patron requests.
Healthcare Hostess
Sodexo UF Health
400 Health Park Blvd St Augustine
03.2024 - 05.2025
- Answered patient questions about hours food was delivered and menu information according to their diet.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, inputting menu order, running the patient line, answering halo messages from doctors/nurses and keying in fax updates per medical staff.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Proactively assisted runner's during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document on their diet per medical staff.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned kitchen area during shifts to maintain cleanliness.
- Helped facilitate cooperation between service and kitchen staff to professionally meet patients needs and resolve problems.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Cashier/Customer Service Representative
Amoco
Palm Coast, FL
04.2023 - 11.2023
- Greeting customers when entering or leaving establishment.
- Resolve customer complaints.
- Handle cash, credit, & debit transactions with customers.
- Count money in cash drawer at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change as well as safe drops.
- Make sales referrals, cross-sell products, and introduce new products.
- Maintain clean and tidy store, checkout, and restroom areas.
- Stocking
- Sales and processing of all lottery transactions.
Stay at home mom
04.2005 - 04.2023
- Son just graduated high school and he is turning 18 in March.
Administrative Assistant
Keystone, Inc
Nashville, TN
03.2003 - 04.2005
- Performed a range of administrative duties from maintaining production schedules to purchasing supplies.
- Scheduled appointments and arranged weekly staff meetings for the executive team.
- Prepared weekly excel report for 5-6 locations on total product sales.
- Purchased and managed office supplies inventory
- Produced and distributed correspondence memos, letters, faxes, mail, and forms to executive team
Office Manager
Austin Foam Plastics
Lavergne, TN
07.2000 - 03.2003
- Manage schedules, organize office functions, and oversee daily operations of office.
- Prepared daily, weekly, and monthly reports, and updated calendar of appointments.
- Performed basic accounting functions, including cash reconciliations and accounts receivables.
- Resolve customer complaints or answer customer questions regarding product issues
- Organized and scheduled meetings for operations team
- Partner with HR to maintain office policies and procedures
- Proactively participated in weekly and monthly meetings with executives.
Customer Service Representative
Waste Management
Nashville, TN
10.1998 - 07.2000
- Answering inbound calls to handle questions on bills and trash service.
- Set up and cancellation of new and existing residential services.
- Prepared route sheets for drivers for the next business day.
- Set up of new service for construction sites (Rolloff)
- Set up new services for Businesses (Front ends)
- Conducted outbound calls for customer satisfaction reviews.
- Dispatch (Weekends only)
Customer Service Representative
BFI
Nashville, TN
02.1997 - 10.1998
- Answering inbound calls to handle questions on bills and trash service.
- Set up and cancellation of new and existing residential services.
- Prepared route sheets for drivers for the next business day.
- Set up of new service for construction sites (Rolloff)
- Set up new services for Businesses (Front ends)
- Conducted outbound calls for customer satisfaction reviews.
- Dispatch (Weekends only)
Education
High School -
Glencliff High School
Nashville, TN05.1995
Skills
- Outlook, Excel, Word, AS400, Halo, Health touch, Experiencia, email, verbal and written communication skills, excellent time management skills, ability to multi-task and prioritize work, strong organizational and planning skills in a fast-paced environment and excellent customer service skills
Timeline
Patient Ambassador Housekeeping
Sodexo UF Health
05.2025 - Current
Food & Nutrition Supervisor Patient Line
Sodexo at UF Health
03.2024 - Current
Healthcare Hostess
Sodexo UF Health
03.2024 - 05.2025
Cashier/Customer Service Representative
Amoco
04.2023 - 11.2023
Stay at home mom
04.2005 - 04.2023
Administrative Assistant
Keystone, Inc
03.2003 - 04.2005
Office Manager
Austin Foam Plastics
07.2000 - 03.2003
Customer Service Representative
Waste Management
10.1998 - 07.2000
Customer Service Representative
BFI
02.1997 - 10.1998
High School -
Glencliff High School