Chasity De Santiago
Certified Nursing Aide
Summary
Proven Manager and Insurance Agent at Amax / Ai United Insurance, adept in client relations and policy renewals, enhanced customer base through strategic marketing and exceptional service. Skilled in negotiation and customer follow-up, I fostered loyalty and outperformed sales goals. My critical thinking and teamwork at Mannys Mexican Restaurant further honed my ability to deliver results. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Language
Work History
Certified Nursing Assistant
HCA Kingwood Medical Center
10.2022 - 01.2026
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Built rapport with patients and families, providing emotional support during difficult times.
Manger /Insurance Agent
Amax / Ai United Insurance
06.2018 - 05.2022
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Created detailed reports for management to track performance and sales.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Evaluated competitors' products and services to gain competitive advantage.
- Finalized sales and collected necessary deposits.
- Developed and implemented promotional strategies to increase customer base.
Bartender/Restaurant Server
Mannys Mexican Restaurant
01.2015 - 05.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Macarthur High School
Houston, TX 05.2001 -
Skills
Customer Service
Customer follow-up
Client Relations
Policy Renewals
Life Insurance
Marketing Management
Policy writing
Policy Knowledge
Claims reporting systems
Negotiation
Licensed Insurance Agent
Critical Thinking
Customer Referrals
Timeline
Certified Nursing Assistant
HCA Kingwood Medical Center
10.2022 - 01.2026
Manger /Insurance Agent
Amax / Ai United Insurance
06.2018 - 05.2022
Bartender/Restaurant Server
Mannys Mexican Restaurant
01.2015 - 05.2017
High School Diploma -
Macarthur High School
05.2001 -
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