Chasity Dunbar
Augusta,GA
Summary
A proven leader and customer service expert with a track record of enhancing customer satisfaction and team productivity at T-Mobile. Skilled in complaint handling and customer relationship management, achieving significant improvements in call center performance metrics. Demonstrates exceptional problem-resolution abilities and a commitment to maintaining high-quality service delivery.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
T-Mobile
12.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Manager
Dairy Queen Grill & Chill
04.2016 - 04.2018
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate Degree in Medical Billing And Coding -
Ultimate Medical Academy - Clearwater
Clearwater, FL08.2024
High School Diploma -
Evans High School
Evans, GA05.2016
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Complaint Handling
- Problem Resolution
- Payment Processing
- Customer Relations
- First Call resolution
- Customer Relationship Management
Accomplishments
- Resolved product issues through consumer testing.
- Documented and resolved customers' bill issues which led to great experiences.
Timeline
Customer Care Representative
T-Mobile
12.2021 - Current
Manager
Dairy Queen Grill & Chill
04.2016 - 04.2018
Associate Degree in Medical Billing And Coding -
Ultimate Medical Academy - Clearwater
High School Diploma -
Evans High School
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