Chasity Edwards
Stallings,NC
Summary
Detail-oriented professional committed to continuous learning and growth. Expertise in scholarly, technical, and creative writing enhances the ability to communicate complex ideas clearly and effectively. Proven track record in advancing within technical writing and academia as a professor of English, demonstrating versatility and depth in writing skills. Passion for fostering understanding through well-crafted content drives a dedication to excellence in every project.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Knowledge Management Writer I
Charter Communications
Charlotte, North Carolina
02.2024 - Current
- Developed engaging content for digital platforms to enhance audience engagement.
- Conducted thorough research to ensure accuracy and relevance of written materials.
- Collaborated with cross-functional teams to align messaging with brand objectives.
- Implemented feedback from stakeholders to improve content effectiveness and clarity.
- Strategized content calendars to optimize publication schedules and audience reach.
- Mentored junior writers, providing guidance on best practices in writing and editing.
- Analyzed performance metrics to refine content strategies and boost reader engagement.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Managed competing deadlines with efficiency.
- Edited and proofread drafts of articles and other documents.
Knowledge Management Writer I
Charter Communications
Charlotte, North Carolina
08.2021 - 02.2024
- Worked on the Support Operations team to develop custom process articles for 7 lines of business that they support.
- Create custom HTML to meet the users need and elevate the user experience. Effectively enhancing both the user and customer experience, while allowing for QA scores of agents to rise based on enhanced tools.
- Trained and managed the second KM writer on the Support Operations team to allow for consistency in articles and quality documents.
- Mentored the 2023 Summer Intern. Scheduled weekly one on ones to get consistent updates on her process and trained her to create custom HTML and process documentation.
- Conduct quality certification reviews for the Video Repair and Community Solutions PODs, ensuring that articles meet the standards and guidelines for knowledge management content.
- Worked as a member of the Incident Management team creating weekly, and often daily, communications that were distributed company wide. These communications included IN TUNE newsletter articles, newsfeeds, KM Articles, CCOCs, and Knowledge Alerts.
- Lead a bi-weekly working group to develop the Audio standards for instructional designers. I collaborate with multiple instructional designers to create and document the necessary guidelines for audio deliverables.
- Manage and update the Scope of Support articles. I am currently one of the only people that understands how to work the HTML necessary keep the article working efficiently.
- Created and maintained articles for Facilitator and Supervisor New Hire onboarding. I worked directly with Curriculum Managers to ensure new supervisors and facilitators received a strong foundation to begin their role.
- Worked directly with writers, addressing issues, and giving tips, when necessary, through the writer café Webex chat group.
- Generate ideas, and manage JIRA tickets that provide enhancements for standards, CQ owned articles, and Writer content to improve the end-user experience.
- Developed engaging content for multiple platforms, enhancing brand visibility and audience engagement.
Content Quality Intern
Charter Communications
Charlotte, North Carolina
06.2021 - Current
- Reviewed documents to ensure they met the standards set by the content quality team.
- Recommended changes for the improvement of spelling, grammar, and consistency of content.
- Aided in the creation of accessibility, grammar, and content standards.
Adjunct Professor of English and Humanities
South Piedmont Community College
08.2023 - Current
- Taught English111 Writing and Inquiry and English 112 Writing and Rhetoric in the Discipline.
- Effectively taught several formats of writing including MLA, and APA writing.
- Helped students improve their writing and grammar through editing and examples.
- Created an inclusive educational environment where students feel comfortable asking questions and growing as writers.
- Designed engaging lesson plans to enhance student understanding of literary concepts.
- Facilitated classroom discussions to promote critical thinking and analysis among students.
- Mentored students in writing skills, fostering individual growth and confidence in academic expression.
- Mentored students one-on-one during office hours, addressing individual academic concerns and facilitating personal growth.
- Enhanced student comprehension by incorporating multimedia resources and real-world examples into lectures.
Respite Caregiver
Sean Crosby
Tega Cay, South Carolina
07.2019 - 06.2021
- Provided supervision and assistance to client with mobility disabilities.
- Successfully established meaningful relationships with the client and their family, offering support and reliability as needed for the client and their needs.
- Provided medical therapy and treatment daily as required to maintain the patients health.
- Assisted clients with daily living activities, promoting independence and dignity.
- Coordinated communication between families and healthcare providers to ensure comprehensive care plans.
Substitute Teacher
Cabarrus County Schools
Concord, North Carolina
- Worked primarily with severe and profound special education classes in long term roles as needed.
- Aided in the daily needs of children with disabilities in a classroom setting.
Education
Master of Arts - English
University of North Carolina Charlotte
05-2023
Bachelor of Arts - English
University of North Carolina Charlotte
05-2021
Associate of Arts - undefined
South Piedmont Community
05-2019
Skills
- Writing
- Project Management
- Planning
- Communication
- Problem-solving
- Peer review coordination
- Technical editing
- Content strategy development
- Style guide adherence
- User experience focus
- Accessibility standards compliance
- Quality assurance processes
- HTML and XML proficiency
Certification
5 moments of need certified
Timeline
Senior Knowledge Management Writer I
Charter Communications
02.2024 - Current
Adjunct Professor of English and Humanities
South Piedmont Community College
08.2023 - Current
Knowledge Management Writer I
Charter Communications
08.2021 - 02.2024
Content Quality Intern
Charter Communications
06.2021 - Current
Respite Caregiver
Sean Crosby
07.2019 - 06.2021
Substitute Teacher
Cabarrus County Schools
Bachelor of Arts - English
University of North Carolina Charlotte
Associate of Arts - undefined
South Piedmont Community
Master of Arts - English
University of North Carolina Charlotte
5 Moments of Need
Certified with 5 Moments of Need demonstrating the ability to effectively document training content and focus on SME need.