Chasity Ezelle
Coon Valley,WI
Summary
Detail-oriented waitress and bartender bringing over 4 years of experience in banking and customer service. Proficient in counting currency and coin, maintaining accurate records and promoting client loyalty. Driven salesperson with service-oriented and organized nature.
Overview
4
4
years of professional experience
Work History
CNA, Float Pool
Gundersen Health System
La Crosse, WI
05.2023 - Current
- Assisted patients with activities of daily living, such as bathing, grooming and dressing.
- Provided emotional support to patients and their families.
- Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
- Transferred patients in wheelchairs or with gurneys to other units or departments within the facility.
- Collected specimens for laboratory testing.
- Reported changes in patient's condition to nursing staff.
- Prepared and served meals according to prescribed diets.
- Answered call lights promptly and responded to patient requests quickly.
Waitress
Stockyard Saloon
Coon Valley, WI
05.2020 - Current
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Transported dirty tableware from dining room to dishwashing area for proper cleaning.
- Presented food and beverages to guests at tables.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Processed customers' payments and provided receipts.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
CNA
Villa Saint Joseph
La Crosse, WI
04.2022 - 11.2022
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals when necessary.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
CNA
Norseland Nursing Home
Westby, WI
05.2021 - 02.2022
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Used mobility devices to transport patients.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Education
High School Diploma -
Westby High School
Westby, WI05.2023
High School Diploma -
Health Science Academy
Lacrosse Wi05.2023
Associate of Science - Certified Nursing Assistant
Western Technical College
La Crosse, WI05.2021
Skills
- Electronic Recordkeeping
- Quick Problem Solver
- Money Handling
- Point of Sale Systems
- Service-Oriented
- Check Payment Processing
- Cool Under Pressure
- Warm and Friendly
- Effective Customer Upselling
- Customer Service and Rapport
- Team Player
- Financial Transactions
- Cash counting
- Customer Relationship Management
Timeline
CNA, Float Pool
Gundersen Health System
05.2023 - Current
CNA
Villa Saint Joseph
04.2022 - 11.2022
CNA
Norseland Nursing Home
05.2021 - 02.2022
Waitress
Stockyard Saloon
05.2020 - Current
High School Diploma -
Westby High School
High School Diploma -
Health Science Academy
Associate of Science - Certified Nursing Assistant
Western Technical College