Chasity Felton
Polk City,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
Work History
Home Health Aide
Assurance Homecare
Lakeland, Florida
01.2023 - Current
- Provided personal care and assistance with daily living activities for clients.
- Assisted clients with mobility and transportation to appointments or activities.
- Maintained a clean and safe environment in clients' homes, promoting hygiene practices.
- Documented care provided in daily logs, ensuring accurate records for healthcare providers.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Engaged patients in recreational activities such as reading books or playing games.
- Recognized emergency situations and implemented appropriate procedures.
Apd Provider
Chasitys home care
Polk City, Florida
01.2015 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted testing of software and systems to ensure quality and reliability.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided personal care and assistance with daily living activities for clients.
- Assisted clients with mobility and transportation to appointments or activities.
- Collaborated with family members to create personalized care plans for each client.
- Developed strong relationships with clients to enhance their emotional well-being.
- Maintained a clean and safe environment in clients' homes, promoting hygiene practices.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Recorded daily notes about client conditions, treatments provided and progress made.
Education
Nationwide Academy
Hollywood, FLTimeline
Home Health Aide
Assurance Homecare
01.2023 - Current
Apd Provider
Chasitys home care
01.2015 - Current
Nationwide Academy