Summary
Overview
Work History
Education
Skills
Timeline
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Chasity Foster

Houston,TX

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

17
17
years of professional experience

Work History

Insurance Collector

Sentido Health
01.2023 - 04.2024
  • Maintained accurate records of all client interactions, ensuring timely follow-up on promises to pay and streamlining future collection efforts.
  • Maintained compliance with industry regulations and company policies while managing sensitive client information during the collections process.
  • Collaborated with team members to identify and resolve complex insurance collection cases, resulting in increased recoveries.
  • Utilized advanced negotiation skills to secure favorable repayment terms while maintaining strong client relationships.
  • Analyzed client records for accuracy before initiating contact, ensuring an informed approach when discussing outstanding balances.

Travel Consultant

American Express
09.2022 - 01.2023
  • Spoke with customers to understand their personal needs and requirements to deliver an extraordinary service through multi-channel servicing
  • Responsible for troubleshooting customer issues relating to the use of the travel website and expertly guiding customers on how to navigate around the site
  • Researched, planned and executed customized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
  • Responsible for de-escalating Card Members' stress, when unforeseen travel situations arose

Data Entry/Contract Tracing

Fortuna BMC
11.2020 - 02.2022
  • Utilized established databases to find newly diagnosed patients and contacts for tracing efforts
  • Collected and recorded information on symptoms and needs into the Salesforce database system accurately
  • Communicated with patients in a professional, empathetic, and culturally sensitive matter to match and their needs to resources

Manager

Securitas
11.2010 - 10.2020
  • Managed security staff
  • Processed payroll
  • Trained new employees
  • Implemented policies and procedures of the company

Teacher/Front Office Coordinator

06.2009 - 11.2010
  • Provided education to minors and excellent customer service to all parents
  • Created lesson plans and activities to promote education
  • Motivated students to maintain good behavior
  • Provided a safe and loving environment for students
  • Answered phones and provide information to parents

Sales Associate

Palais Royal
05.2007 - 05.2009
  • Greeted, assisted, and answered questions for customers
  • Suggested additional merchandise to customers based on their style
  • Followed-up on customers in fitting rooms to see if they needed additional service
  • Processed sales/returns/ exchanges according to company policies

Education

High School Diploma -

Marques Learning Center
Houston, TX
02.2008

Skills

  • Advance Excel
  • Access
  • WordPerfect
  • Microsoft Word
  • Power Point
  • Publisher
  • Outlook
  • AS400
  • Kronos
  • HealthQuest
  • Athena
  • Centricity

Timeline

Insurance Collector

Sentido Health
01.2023 - 04.2024

Travel Consultant

American Express
09.2022 - 01.2023

Data Entry/Contract Tracing

Fortuna BMC
11.2020 - 02.2022

Manager

Securitas
11.2010 - 10.2020

Teacher/Front Office Coordinator

06.2009 - 11.2010

Sales Associate

Palais Royal
05.2007 - 05.2009

High School Diploma -

Marques Learning Center

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Chasity Foster