Chasity Gammons
Charleston,SC
Summary
Dynamic retail management professional with 8+ years of experience leading high-performing teams, resolving complex customer issues, and ensuring operational excellence in fast-paced environments. Skilled in conflict resolution, documentation, fraud prevention, and compliance—core competencies directly applicable to insurance claims adjusting. Known for investigative diligence, calm under pressure, and a commitment to fairness. Eager to bring strong analytical, communication, and service skills to a Claims Adjuster Trainee position.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Experience Lead
Victoria’s Secret
11.2024 - Current
- Lead daily customer experience operations ensuring adherence to brand service standards.
- Coach and mentor associates on customer engagement techniques maximizing conversion and sales.
- Execution of promotional events ensuring alignment with brand marketing strategies.
- Partnered with Store Manager and Customer Experience Manager to assist in mapping and execution of floorsets to drive cohesive in-store experiences.
- Resolved escalated customer concerns with empathy and brand voice, resulting in a 100% issue resolution rate on first contact.
- Supported opening and closing procedures, team coverage and customer service leadership.
- Conduct associate onboarding and observations.
- Update all communication boards, associate cards and welcome wall.
- Labor tracking and payroll management.
- Frequently recognized by customers for creating personalized shopping experiences that boosted UPT and conversion.
- Championed a company-wide culture shift towards customer-centricity, fostering an environment where every employee prioritized exceptional service delivery.
Store Manager
Starbucks Coffee
10.2017 - 04.2024
- Responsible for all Store Operations. Regularly uses the business analysis cycle to assess the business, identify trends, and guide daily activity that enhances the customer experience and improves results in the store.
- Created superior experiences through customer service, beverage preparation and presentation, in-store marketing, and cleanliness of the cafe.
- Maximized partner performance through positive coaching and working shoulder to shoulder with a team of 20-30 (season dependent). Developed an empowering store culture focused on equipping partners with the tools needed to meet customer needs.
- Schedule and build daily plays based on customer and partner needs.
- Interviewing, selecting, and onboarding new talent. Ensured all partners were trained according to brand standards, following company updates.
- Manage payroll.
- Resolved customer complaints to full satisfaction, maintaining brand loyalty and repeat business.
- Analyze customer feedback data to identify trends and areas of improvement, adjusting action plan as needed.
- Established and maintained store organization and inventory levels with par system and station schematics.
- Inventory control to maximize sales and minimize waste.
- Encouraged creativity and open dialogue to promote strong team performance.
Licensed Insurance Agent
Aydlette Insurance Agency
09.2007 - 11.2013
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
Education
Cosmetology -
Paul Mitchell The School
Charleston, SCInsurance - undefined
Trident Technical College
Charleston, SCSkills
- Employee Training
- Operations Management
- Store Merchandising
- Promotional planning
- Oracle Symphony POS Systems
- Operational Budgeting
- Inventory Management
- Payroll Management
- Customer Service Management
- Multitasking and Organization
Certification
- Food Safety Manager
- Coffee Master
Timeline
Customer Experience Lead
Victoria’s Secret
11.2024 - Current
Store Manager
Starbucks Coffee
10.2017 - 04.2024
Licensed Insurance Agent
Aydlette Insurance Agency
09.2007 - 11.2013
Insurance - undefined
Trident Technical College
Cosmetology -
Paul Mitchell The School
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