CHASITY GARNES
Summary
With over 20 years of experience as a Customer Service Representative, consistently elevating service excellence through strategic innovations and cross-functional leadership. Expertise in problem resolution, process management, and enhancing customer satisfaction using advanced communication and data management techniques. Dedicated to driving efficiency and fostering exceptional customer experiences while leveraging strategic planning and training development to achieve organizational goals. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Culinary Station Chef
Azotea Cantina
11.2024 - Current
- Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
- Maintained exceptional hygiene practices throughout all stages of food preparation process.
- Reduced food waste through diligent monitoring of portion sizes and proper storage techniques.
- Promoted sustainability initiatives within the kitchen, including sourcing locally-grown produce whenever possible, reducing carbon footprint of operations.
- Streamlined kitchen operations by effectively managing station inventory and maintaining cleanliness standards.
- Actively participated in regular staff meetings, offering constructive feedback and suggestions for continuous improvement.
- Contributed to positive workplace culture through open communication and proactive problem-solving skills.
- Displayed excellent time management skills, successfully handling multiple orders simultaneously while maintaining quality standards.
- Improved supply management by implementing effective inventory control measures and maintaining strong vendor relationships.
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Slab Dream Lab
09.2022 - 08.2024
- Resolve client issues remotely, enhancing satisfaction through strategic engagement
- Develop client engagement strategies, improving service delivery and satisfaction
- Use analytical skills to address client concerns, ensuring prompt resolution
- Adapt processes to boost client satisfaction, achieving measurable improvements
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Streamlines multi-channel support workflows while upholding quality standards to reduce response times and error rates
- Partners with cross-functional teams to integrate feedback, refine procedures, and ensure consistent, high-quality remote support
- Resolved customer complaints with empathy, increasing loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Streamlined appointment booking process for improved team productivity and reduced wait times.
- Trained new team members on scheduling processes, helping them quickly acclimate to their roles and responsibilities.
CUSTOMER SERVICE AGENT
Tax Consultants of Atlanta
12.2021 - 04.2022
- Assisted clients with tax inquiries, enhancing satisfaction and resolving issues promptly
- Managed high call volumes, achieving consistent client satisfaction scores
- Utilized CRM tools to track interactions, improving response efficiency
- Collaborated with team to streamline processes, reducing wait times
- Provided detailed explanations of tax processes, increasing client understanding
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated high attention to detail, organization, and managing multiple tasks and projects simultaneously.
CUSTOMER SERVICE MANAGER
Metrotainment Cafes
01.2011 - 07.2020
- Directed customer service operations, enforced strict punctuality and ethics, and nurtured a culture of continuous growth
- Coordinated daily service tasks, promoted team learning and reliability, ensuring prompt problem solving and smooth operations
- Managed a dynamic service team, championing rapid issue resolution and ethical practices while advancing continuous skill development
- Revamped service processes as team lead, leveraging new methods, strong work ethics and punctuality to overcome challenges and deliver results
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints with proactive communication regarding delays or changes in scheduled services.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Enhanced team productivity with introduction of flexible working arrangements.
- Contributed to the development of new scheduling policies and procedures for enhanced operational effectiveness.
HOST/LEAD SERVER
Gladys Knight & Ron Winans'
01.2007 - 10.2011
- Led team of servers, enhancing customer satisfaction and efficiency in high-volume restaurant
- Trained new staff, improving service quality and reducing onboarding time
- Managed reservations, ensuring seamless dining experiences for guests
- Resolved guest issues promptly, maintaining high customer retention rates
- Collaborated with kitchen staff to optimize order accuracy and delivery speed
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
ADMINISTRATIVE ASSISTANT
North Atlanta Psychiatric Association
01.2004 - 01.2008
- Managed schedules and appointments, enhancing office efficiency by streamlining processes
- Implemented filing systems, ensuring accurate record-keeping and quick retrieval of information
- Resolved administrative issues promptly, maintaining smooth operations and client satisfaction
- Supervised patient records management and digital document upgrades, enhancing data security and compliance with industry standards
- Pioneered electronic workflow enhancements and staff upselling, resolving complex scheduling challenges and driving efficiency
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Reduced scheduling conflicts by closely monitoring deadlines and proactively rescheduling appointments as needed.
- Achieved high levels of accuracy in data entry, maintaining up-to-date information on staff availability and project statuses for efficient resource allocation.
Medical Administrative Secretary
Diamond Institute for Infertility & Menopause
05.2002 - 07.2003
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Improved office efficiency by implementing electronic health record system, reducing paperwork and streamlining workflows.
- Maintained inventory of medical supplies, ensuring adequate stock levels to support clinical operations without interruption.
- Organized diagnostic test results for easy access by healthcare providers during patient consultations or rounds.
- Managed sensitive patient data securely, maintaining strict compliance with HIPAA regulations.
Education
Associate of Applied Science - Cardiovascular Technology
Gwinnett Technical College
05-2026
BUSINESS MARKETING - Entertainment and Sports Marketing
American Intercontinental University-Atlanta
Atlanta, GA07.2009
Skills
- Data Management
- Strategic Planning
- Training Development
- Quality Assurance
- Problem Resolution
- Microsoft Suite
- Quark Express
- Illustrator
- CPT Coding
- ICD-9
- Food cost analysis
- Customer service
- Verbal and written communication
Additional Information - Projects
- Served on the Board of Restaurants in Sandy Springs, GA
- Outside Marketing for Metrotainment Cafes, Atlanta, GA
Timeline
Culinary Station Chef
Azotea Cantina
11.2024 - Current
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Slab Dream Lab
09.2022 - 08.2024
CUSTOMER SERVICE AGENT
Tax Consultants of Atlanta
12.2021 - 04.2022
CUSTOMER SERVICE MANAGER
Metrotainment Cafes
01.2011 - 07.2020
HOST/LEAD SERVER
Gladys Knight & Ron Winans'
01.2007 - 10.2011
ADMINISTRATIVE ASSISTANT
North Atlanta Psychiatric Association
01.2004 - 01.2008
Medical Administrative Secretary
Diamond Institute for Infertility & Menopause
05.2002 - 07.2003
Associate of Applied Science - Cardiovascular Technology
Gwinnett Technical College
BUSINESS MARKETING - Entertainment and Sports Marketing
American Intercontinental University-Atlanta
Similar Profiles
Kilee ArrendaleKilee Arrendale
Bartender at Azotea CantinaBartender at Azotea Cantina
Samuel D'AncaSamuel D'Anca
Head Waiter at AzoteaHead Waiter at Azotea
Devon RothDevon Roth
General Manager of Operations at Mother's CantinaGeneral Manager of Operations at Mother's Cantina