CHASITY JACKSON
Stockbridge,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and multitasking abilities. Versatile Clerk with a reputation for balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping, and computations.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Kroger
02.2020 - Current
- Assist in directing and supervising all functions, duties and activities for Front-End Department
- Manage scheduling of Front-End associates to provide adequate department coverage
- Assist store management in preparing store/department budget, profit and loss reviews, and take appropriate action on all financial reports
- Assist with follow all protocols and duties of store
- Maintaining cleanliness through front end
- Bookkeeper
- Reviewing data of financial reports for company
- Maintaining all financial reports, and sales that are accumulated on front end
- Recording day to day financial transactions and completing posting process
- Keeping track of all transactions performed by cashiers
- Maintaining organization and updating all bookkeeping records.
Bookkeeper
Kroger
12.2020 - Current
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Identified accounting errors when cross-referencing documents and database information.
- Reported financial data and updated financial records in ledgers and journals.
Customer Service Representative
Kroger
12.2015 - Current
- Pleasantly greeting customers and providing prompt and courteous service
- Complete voids, refunds, and daily cashier exception reports and prepare bookkeeping reports and deposits
- Adhere to all front-end policies and procedures, including proper cash handling, proper tender and coupon handling, scanning error procedures, and price checks
- Ensure positive customer relations by handling customer requests and inquiries and communicating customer issues to appropriate department when necessary.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Telephone operator
mci careers
02.2021 - 06.2021
- Scheduled and confirmed COVID-19 testing appointments for needed customers
- Maintained accurate records of calls placed and received
- Provide information to customers about COVID-19 testing sites
- Responded to customers’ inquiries with patience and positivity to establish excellent first impressions.
Education
Bachelor of Science - Criminal Justice
Georgia State University
Atlanta, GA12.2024
Associate of Science - Science Education
Georgia State University
Atlanta, GA08.2018
Skills
- Excellent Customer Service
- Data Entry
- Appointment Setting
- Leadership
- Supervising and Training Employees
- Critical Thinking
- Proficient with Microsoft Office
- Report Preparation
Timeline
Telephone operator
mci careers
02.2021 - 06.2021
Bookkeeper
Kroger
12.2020 - Current
Assistant Manager
Kroger
02.2020 - Current
Customer Service Representative
Kroger
12.2015 - Current
Bachelor of Science - Criminal Justice
Georgia State University
Associate of Science - Science Education
Georgia State University
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