Chasity Johnson
Akron
Summary
Detail-oriented professional with strong communication skills and a commitment to exceptional customer service. Experienced in patient care and administrative support, ready to enhance workflow efficiency and team collaboration.
Overview
1
1
year of professional experience
Work History
Extern
The Gastroenterology Group
Akron
10.2025 - 11.2025
- Assisted in patient intake procedures and medical history documentation.
- Organized and maintained patient records within electronic health systems.
- Collaborated with team members to streamline workflow and enhance patient care.
- Maintained accurate records of customer interactions and transactions.
- Performed administrative duties by answering phones and updating medical charts to alleviate burden on nursing staff.
- Cultivated effective communication and active listening skills by interacting with various types of personalities in both positive and negative situations.
- Completed assigned tasks in a timely manner according to established deadlines.
- Eliminated inaccuracies by paying attention to detail while operating cash register and handling cash, check and credit card transactions.
- Operated office equipment such as computers, printers, scanners, fax machines, efficiently.
- Developed strong oral and written communication skills in working with people of different ages.
- Followed instructions from management to complete tasks according to exact specifications.
- Answered office phone to direct inquiries to appropriate individuals.
- Greeted office visitors, provided information, and directed to appropriate personnel.
- Maintained positive working relationship with fellow staff and management.
- HIPAA compliance
- Medical billing & coding procedures.
Bather
Pet Smart
Cuyahoga Falls
04.2025 - 11.2025
- Maintained cleanliness of bathing area and equipment to ensure hygiene standards.
- Assisted pet owners with questions about grooming services and pet care.
- Bathed and groomed various dog breeds using appropriate techniques and tools.
- Monitored pets during grooming for signs of stress or discomfort.
- Collaborated with team members to enhance the grooming process efficiency.
- Prepared grooming supplies and equipment for daily operations effectively.
- Documented pet grooming preferences and special instructions for future visits.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
Part Time Managment
Versonaaccessories
Fairlawn
07.2024 - 11.2025
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
Front Desk Receptionist
European Wax Center
Akron
11.2024 - 04.2025
- Greeted clients warmly and ensured a welcoming atmosphere.
- Managed appointment scheduling and maintained organized front desk operations.
- Assisted clients with product inquiries and recommended services based on needs.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
CBCS - Medical Insurance Billing Office Admi
Ross Medical Education Center
Canton, OH04-2025
Skills
- Attention to detail
- Effective communication
- HIPAA compliance
- Team collaboration
- Time management
- Medical billing
- Customer service
- Administrative support
- Job and task observation
- Leadership qualities
- Research
- Verbal and written communication
- Patient assistance
- Recordkeeping and confidentiality
- File management
References
References available upon request.
Timeline
Extern
The Gastroenterology Group
10.2025 - 11.2025
Bather
Pet Smart
04.2025 - 11.2025
Front Desk Receptionist
European Wax Center
11.2024 - 04.2025
Part Time Managment
Versonaaccessories
07.2024 - 11.2025
CBCS - Medical Insurance Billing Office Admi
Ross Medical Education Center