Chasity Joshua
Keithville,LA
Summary
Dynamic banking professional with extensive experience at Capital One, excelling in relationship management and customer service. Proven track record in enhancing client satisfaction and streamlining loan origination processes. Adept at collaborating with teams to resolve complex issues, ensuring compliance, and driving financial targets through effective communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Sr Branch Ambassador
Capital One
02.2025 - Current
- Provided business and consumer clients with insights into product features and services to advance financial targets.
- Collaborated with team members to resolve customer issues promptly
- Facilitated efficient service delivery by managing account inquiries and the opening and closing for Business and Consumer customers.
- Assisted audit team in assessing financial integrity, ensuring accuracy in reporting and adherence to policies.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Relationship Banker II
Capital One
02.2014 - 02.2024
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Guided clients through account features, services, and digital banking tools.
- Responded to customer inquiries promptly, maintaining efficient follow-up.
- Identified upselling opportunities through comprehensive account analysis of banking products and services.
- Streamlined loan application process by providing clear documentation guidance.
- Collaborated with underwriting teams to streamline approval processes and enhance customer satisfaction.
Bank Teller
Capital One
07.2010 - 02.2014
- Executed customer transactions with precision, maintaining accurate cash handling.
- Ensured swift resolution of customer concerns, delivering high-quality service.
- Maintained compliance with banking regulations and internal policies to mitigate risk.
- Facilitated onboarding process for new tellers through comprehensive training
VIP RESERVATIONS LEAD
Sam’s Town Casino
08.2000 - 01.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Supported operators in managing challenging concerns to ensure expert resolutions.
- Conducted training sessions for new employees on company customer service policies.
- Coached and monitored and motivated new agents to boost performance and enhanced job knowledge
Education
Associate of Science - Business Administration
Southern University At Shreveport
Shreveport, LASkills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Great collaborate with partners
- Multitasker
- Goal oriented
- Relationship management
- Loan origination
Timeline
Sr Branch Ambassador
Capital One
02.2025 - Current
Relationship Banker II
Capital One
02.2014 - 02.2024
Bank Teller
Capital One
07.2010 - 02.2014
VIP RESERVATIONS LEAD
Sam’s Town Casino
08.2000 - 01.2010
Associate of Science - Business Administration
Southern University At Shreveport