Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chasity Kaegbein

Sanger

Summary

Accomplished Assistant Manager who is skilled at building atmosphere of collaboration and performance excellence to provide every customer with outstanding experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Loves a fast-paced work environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Holiday Gas Station
10.2021 - 02.2024
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Managed opening and closing procedures of registers, and recommended changes to enhance efficiency of daily activities.
  • Reviewed daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised, delegated, and trained all staff.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Completed daily paperwork for the books including counting the store safe.

1st Party Collections

CuRecovery
02.2020 - 08.2020
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Delivered services to customer locations within specific timeframes.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Helped settle past due accounts (up to 90 days) for clients for multiple different credit unions within the United States by calling each individual client directly.

Assistant Food Store Leader

Kwik Trip
10.2016 - 06.2020
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Involved associates in decision-making processes to empower team and drive continued successes.
  • Merchandised products beautifully with attractive displays to quickly move stock.
  • Controlled costs consistently to effectively eliminate waste and increase profits.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Answered product questions and assisted customers in selection and checkout.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.

Crew Team Member

Mcdonalds, PDI FOODS
08.2015 - 03.2016
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Recorded orders by answering customer questions and entering requests in system.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Greeted customers at drive-thru and took food orders.
  • Worked front counter, drive-thru and other areas.
  • Assisted other team members to achieve goals.

Key Holder

Dollar General
04.2014 - 03.2015
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Sandwich Artist

Subway
05.2011 - 09.2012
  • Greeted guests, promoted specials, and took orders.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Kept workplace clean and organized in line with restaurant policies.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Accurately operated cash register to process customer payments.
  • Brewed coffee and tea and changed out drink station syrups.
  • Replenished serving stations with fresh food and cleaned up spills.

Education

Bachelor of Science - Criminal Justice

American InterContinental University Online
Schaumburg, IL
03-2026

Skills

  • Stock management
  • POS systems operations
  • Employee coaching
  • Shift scheduling
  • Problem-solving
  • Attention to detail
  • Assignment delegation
  • Customer service

Certification

  • Licensed Food Serve Safe - 02/2024 to 02/2026

Timeline

Assistant Store Manager

Holiday Gas Station
10.2021 - 02.2024

1st Party Collections

CuRecovery
02.2020 - 08.2020

Assistant Food Store Leader

Kwik Trip
10.2016 - 06.2020

Crew Team Member

Mcdonalds, PDI FOODS
08.2015 - 03.2016

Key Holder

Dollar General
04.2014 - 03.2015

Sandwich Artist

Subway
05.2011 - 09.2012

Bachelor of Science - Criminal Justice

American InterContinental University Online

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