Chasity Knowles
Medical Receptionist
Frisco
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
5
5
years of professional experience
Work History
Patient Experience Coordinator
Athletico
05.2025 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Helped patients complete necessary medical forms and documentation.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Patient Service Specialist
Baylor Scott & White Medical Center
11.2022 - 10.2024
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Checked patient insurance, demographic, and health history to keep information current.
Patient Representative
CareNow
02.2022 - 09.2022
- Check-ins patients in a timely manner
- Ensures all Web Check-in procedures are followed
- Answers phone calls to the clinic and provides information or refers questions to others as needed
- Verifies insurance timely and accurately
Medical Scribe
Curative
01.2021 - 01.2022
- Preparing and assembling medical record documentation/charts for physician(s)
- Entering the patient room with the physician during patient visit to capture and transcribe medical record documentation utilizing electronic medical record applications.
Education
Bachelor of Science - Nursing
Arizona School Of Nursing
05.2001 -
High School Diploma - undefined
Plano East Senior High
06.2018
Skills
Front desk operations
Medical office administration
Telephone etiquette
Patient registration
Medical terminology
Insurance verification
HIPAA guidelines
Payment collection
Documentation
Interests
Working, Fashion/ Beauty, Nascar Driving, Bringing Joy into people’s Life, Helping others, Travel
Timeline
Patient Experience Coordinator
Athletico
05.2025 - Current
Patient Service Specialist
Baylor Scott & White Medical Center
11.2022 - 10.2024
Patient Representative
CareNow
02.2022 - 09.2022
Medical Scribe
Curative
01.2021 - 01.2022
Bachelor of Science - Nursing
Arizona School Of Nursing
05.2001 -
High School Diploma - undefined
Plano East Senior High
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