Chasity Landreth Durham
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced with landscape maintenance, development and team leadership. Utilizes knowledge of horticulture to enhance outdoor spaces and ensure long-term sustainability. Track record of effective team management and innovative landscape solutions.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Office Manager/Grounds Manager
Brotherz Landscaping
04.2020 - 02.2024
- Preserved the health of trees, shrubs, and flowers through proper fertilization techniques and pest control measures.
- Implemented sustainable practices in landscaping design and maintenance to minimize environmental impact.
- Maintained a well-groomed appearance of the grounds by scheduling regular mowing, trimming, and pruning tasks.
- Enhanced landscape aesthetics by designing and implementing effective grounds management plans.
Assistant Manager
Tokyo Grill & Sushi Restaurant
04.2015 - 07.2019
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Established rapport with guests through personalized interactions that led to repeat business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Dispatcher/Senior Customer Service Representative
CUI Communications Llc
01.2016 - 11.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistances.
- Directed dispatching, & routing 60 technicians.
- Generated reports to track Jobs and maintain proper records and END OF NIGHT (EFN) REPORTS submitted nightly .
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Sales Associate Manager
Zap Communications
01.2007 - 11.2009
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Developed client rapport for better customer satisfaction and repeat business.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
Education
Certificates in Photograhy -
Michigan State University
East Lansing, MI8 Certificates - Hypnosis, Physiology, Therapy
HMI College
Los Angeles, CA12-2024
GED -
Clinton High School
Laurens, SC05-1999
Skills
- Customer relations & Relationship building
- Office administration & Data Entry
- Payroll, Billing & Budgeting
- Scheduling coordination & Task delegation
- Operations management & Conflict management
- Plant identification & Landscape management
- Organizational skills, Attention to detail & Time management
- Route planning & Work order management
- Food safety compliance
- Sales and marketing
- POS system
- Wine and beverage service
- Opening & Opening procedures
- Staff training & development
- Restaurant operations
- Money handling
Timeline
Office Manager/Grounds Manager
Brotherz Landscaping
04.2020 - 02.2024
Dispatcher/Senior Customer Service Representative
CUI Communications Llc
01.2016 - 11.2018
Assistant Manager
Tokyo Grill & Sushi Restaurant
04.2015 - 07.2019
Sales Associate Manager
Zap Communications
01.2007 - 11.2009
Certificates in Photograhy -
Michigan State University
8 Certificates - Hypnosis, Physiology, Therapy
HMI College
GED -
Clinton High School
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