Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chasity Vela

Fort Payne,AL

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals, Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

3
3
years of professional experience

Work History

Office Administrator

Pine Ridge Automotive
02.2025 - Current


  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Enhanced customer service by developing feedback system that addressed client concerns promptly.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Delivered high-quality service by addressing customer concerns promptly and professionally.

Office Manager

Cash Express, LLC
06.2024 - 02.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed strong relationships with customers through high levels of customer service.
  • Resolved customer complaints regarding loan products and services, restoring trust and satisfaction.
  • Monitored loan repayments and followed up on delinquent accounts, minimizing non-performing assets.

Office Manager

Triple J's Oil Change, LLC
01.2023 - 05.2024
  • Greeted customers and answered questions about oil changes and other services.
  • Suggested additional services to customers in order to meet upsell goals.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Reported issues to higher management with great detail.

Education

High School Diploma -

Fort Payne High School
Fort Payne, AL
01.2012

Skills

  • Bilingual
  • Customer Relations
  • Organizational Skills
  • Billing and Invoicing
  • Calendar Management
  • Microsoft Office
  • Supplies and Inventory
  • Office Management Software
  • Client Correspondence
  • Excellent Multitasking Abilities
  • Email Correspondence
  • Handling Complaints
  • Scheduling Appointments
  • Customer engagement
  • Verbal communication

Languages

Spanish
Native or Bilingual

Timeline

Office Administrator

Pine Ridge Automotive
02.2025 - Current

Office Manager

Cash Express, LLC
06.2024 - 02.2025

Office Manager

Triple J's Oil Change, LLC
01.2023 - 05.2024

High School Diploma -

Fort Payne High School

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