Summary
Overview
Work History
Education
Skills
Volunteer Opportunities
Timeline
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Chasity Mast

Chasity Mast

Lake in the Hills

Summary

Detail-oriented and dependable professional with extensive experience in customer service and business operations. Skilled in building strong client relationships, resolving issues efficiently, and delivering high-quality service in fast-paced environments. Recognized for excellent communication, organizational, and problem-solving skills. Highly adaptable and motivated, with a proven ability to manage multiple priorities while maintaining a positive and professional demeanor. Dedicated to supporting business growth and fostering exceptional customer experiences.

Overview

21
21
years of professional experience

Work History

Account manager / property and casualty producer

State Farm Insurance
08.2021 - 07.2024
  • Handle renewals, policy changes, and client inquiries promptly.
  • Educate clients on policy options, coverage details, and risk management strategies.
  • Prepare and process quotes, proposals, and policy endorsements, cancellations, and renewals.

Operations Manager

Kingsborough Chimney Sweeps
05.2014 - 08.2021
  • Scheduling and facilitating the company's day-to-day operations
  • Evaluate customer needs
  • Work with field team to pinpoint specific time and material requirements
  • Generate daily job timeline to maximize: project volume, travel efficiency, timeliness
  • Maintained all aspects of accounts receivable and accounts payable

Full time parent and homemaker

01.2010 - 05.2014

Student Loan Coordinator

Colorado Technical University Online
07.2006 - 02.2010
  • Company Overview: Respected online university.
  • Prominent member of a tight-knit team focusing on affordability and student financial assistance in a respected online university.
  • Gained experience in a fast-paced call center environment
  • Efficiently assisted students with identifying and securing academic financial aid
  • Respected online university.

Teller Supervisor

Midwest Bank & Trust
05.2003 - 07.2006
  • Performed daily administrative activities including branch opening and closing, balancing the books and completing summary reports
  • Staff supervisory duties, including employee reviews, training, frequent teller audits, and shift scheduling
  • Proactively identified value-added bank products and services for customers and facilitated introductions to the appropriate personal banker
  • Worked with Microsoft Word, Excel, and specialized banking software

Education

Diploma -

Cary Grove High School
Cary, IL

Credit Studies -

Harper College

Esthetician - Esthetics

ABC School of Cosmetology And Esthetics
07-2025

Skills

  • Client Relations & Support
  • Supervisory Skills
  • Team Collaboration & Leadership
  • Attention to Detail
  • Time Management & Organization
  • Strong Communication

Volunteer Opportunities

It's Our Little Story (Non-Profit), Committee member/volunteer, 2014, Present, Assist in planning and organizing fund-raising events, while directing volunteers., The organization offers holiday toy and gift drives for 840+ foster children annually.

Timeline

Account manager / property and casualty producer

State Farm Insurance
08.2021 - 07.2024

Operations Manager

Kingsborough Chimney Sweeps
05.2014 - 08.2021

Full time parent and homemaker

01.2010 - 05.2014

Student Loan Coordinator

Colorado Technical University Online
07.2006 - 02.2010

Teller Supervisor

Midwest Bank & Trust
05.2003 - 07.2006

Credit Studies -

Harper College

Diploma -

Cary Grove High School

Esthetician - Esthetics

ABC School of Cosmetology And Esthetics

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