Chasity McDaniel
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HPP Retrieval Specialist
Datafied
12.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Collected, arranged, and input information into database system.
- Learned and adapted quickly to new technology and software applications.
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized and detail-oriented with a strong work ethic.
Call Center Supervisor
Optimum Solar USA
01.2022 - 03.2023
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Prepared status charts for daily management meetings in Excel and PowerPoint.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
Team lead/ canvasser
Optimum Solar USA
02.2022 - 11.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
- Provided detailed information about Solar panels and answered customer questions
- Motivated staff through positive reinforcement techniques
- Developed a rapport with potential customers by engaging in friendly conversation
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Solar Sales Consultant
The Alternative
01.2021 - 01.2022
- Developed and presented solar energy solutions to potential customers
- Researched local incentives and regulations related to solar installations
- Generated sales leads through cold calling, networking events, and conferences
- Created marketing campaigns using digital channels such as email, social media, and web content
- Maintained relationships with existing clients by providing regular updates on product developments
- Attended trade shows to promote the company's services and products
- Analyzed customer needs to recommend appropriate solar energy solutions
Canvasser
Alternative Solar
06.2020 - 09.2020
- Developed a rapport with potential customers by engaging in friendly conversation
- Provided detailed information about the solar panels being sold and answered customer questions
- Explained the benefits of purchasing the product compared to competitors' offerings
- Attended weekly team meetings to discuss sales strategies and targets
- Drove team revenue totals by bringing in top sales numbers.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
Dispatcher/Customer Service
Pop A Lock
04.2017 - 04.2018
- Received and dispatched calls for emergency Door unlocking
- Assigned drivers to appropriate routes based on customer needs
- Provided timely updates to customers regarding their orders or requests
- Resolved customer complaints related to service issues or delays
- Tracked vehicles using GPS technology and provided real-time status updates as needed
- Maintained updated and detailed records of calls in electronic and physical database like excel
Waitress/Hostess
Clem Mikeska's BBQ
05.2016 - 09.2016
- Took orders for food and drinks and delivered them to guests
- Checked back with customers throughout meal service to ensure satisfaction
- Answered questions about menu items, ingredients, and pricing
- Communicated daily specials to customers
- Bussed tables as needed during peak hours
- Maintained a clean workstation by restocking supplies, and wiping down counters
- Provided excellent customer service by addressing any complaints or concerns promptly
Waitress
Luigis Italian Restaurant
03.2015 - 01.2016
- Took orders for food and drinks and delivered them to guests
- Provided excellent customer service by addressing any complaints or concerns promptly
- Checked back with customers throughout meal service to ensure satisfaction
- Answered questions about menu items, ingredients, and pricing
- Communicated daily specials to customers
- Bussed tables as needed during peak hours
- Maintained a clean work station by restocking supplies, wiping down counters
Bartender
Spjst/bingo hall
06.2014 - 02.2015
- Sold concession stand food and beer to customers
- Kept track of all orders made by customers and communicated them promptly to kitchen staff
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking
- Performed opening and closing duties including restocking supplies
- Managed cash drawer at the end of each shift ensuring accuracy of funds received
Senior Cashier
WINGS-PIZZA-N-THINGS
08.2013 - 02.2014
- Organized cash drawers and collected payments for goods or services purchased
- Provided customer service by greeting and assisting customers with their purchases
- Processed credit card transactions and verified account balances
- Resolved customer complaints in a timely manner, ensuring the satisfaction of all parties involved
- Performed opening and closing duties such as counting money, reconciling tills, balancing registers, and preparing bank deposits
- Managed daily store operations including cash handling, merchandising, inventory control, and customer service
Assistant Manager
Hibbett Sports
01.2013 - 07.2013
- Monitored inventory levels and reordered merchandise as needed
- Trained, coached, and mentored new team members on customer service and operational standards
- Collaborated with other managers on projects such as store layout changes or marketing campaigns
- Responded promptly to customer inquiries or complaints regarding products or services
- Performed daily opening and closing duties including cash handling and reconciliation
Customer Service Representative
Examination Management Services Inc
09.2012 - 12.2012
- I called patients all over the United States and scheduled them for a blood draw at the nearest office
- Provided excellent customer service to resolve customer complaints in a timely manner
- Maintained detailed records of customer interactions, transactions, and comments for future reference
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports
Education
Bachelor of Science - Information Technology
Strayer University (Online)
Killeen, TX12-2025
Skills
- Microsoft office
- Excel
- Leadership
- Data entry
- Communication skills
- HIPAA compliance
- Research and analysis
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer service, Proficient, 10/01/20, Identifying and resolving common customer issues
- General manager (hospitality), Proficient, 10/01/20, Solving group scheduling problems and reading and interpreting P&L statements
Certification
- IT Fundamentals Pro Certification
Timeline
HPP Retrieval Specialist
Datafied
12.2024 - Current
Team lead/ canvasser
Optimum Solar USA
02.2022 - 11.2022
Call Center Supervisor
Optimum Solar USA
01.2022 - 03.2023
Solar Sales Consultant
The Alternative
01.2021 - 01.2022
Canvasser
Alternative Solar
06.2020 - 09.2020
Dispatcher/Customer Service
Pop A Lock
04.2017 - 04.2018
Waitress/Hostess
Clem Mikeska's BBQ
05.2016 - 09.2016
Waitress
Luigis Italian Restaurant
03.2015 - 01.2016
Bartender
Spjst/bingo hall
06.2014 - 02.2015
Senior Cashier
WINGS-PIZZA-N-THINGS
08.2013 - 02.2014
Assistant Manager
Hibbett Sports
01.2013 - 07.2013
Customer Service Representative
Examination Management Services Inc
09.2012 - 12.2012
Bachelor of Science - Information Technology
Strayer University (Online)
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