Chasity Milton
Mesquite,TX
Summary
To assist others while challenging and expanding my knowledge and understanding of the task at hand. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
11
11
years of professional experience
Work History
Receptionist
Retina Specialtist
Mesquite, TX
06.2023 - Current
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Verified visitors' identification cards before allowing access to the building.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted with special projects assigned by management when required.
Clinical Scheduler
Nav-Central
Forney
07.2021 - 03.2023
- Provides customer service to patients, by coordinating services, directing callers to the appropriate physicians for appointments
- Utilizing medical/clinical knowledge, and providing special instructions
- Verifying insurance data, captures and verifies referrals and cancellation reasons
- Determines appointment type and urgency then schedule appointments
- Inbound/outbound calls
- Acts as a liaison for outside referring physicians and facilities to resolve scheduling issue between patients experience, customer satisfaction, teamwork, and medical terminology.
Customer Service
Godsey Martin (Ijustgothit.com)
Addison, TX
05.2019 - 09.2020
- Answer/Respond to all potential client phone or email leads by phone, email or text
- Speak to all potential clients and gather information regarding the assistance they need, including explaining attorney fees and services to new clients
- Convert phone leads into sign ups a minimum of 5 sign ups per day or maintain sign-ups at 60% of total leads daily
- Maintain a monthly drop percentage of 8% or less
- Review case data to make determination of accepting or rejecting the case based on information received and either offer or disengage services
- Setting up initial treatment appointment with physicians for clients
- Locate clinic providers for areas outside of our general provider list and when necessary send LOPS's to non-friendly providers
- Serve as a contact for client communication prior to client being assigned a Case Manager
- Send cases for Attorney Reviews
Customer Service
Stericycle Commutations
Bedford, TX
10.2016 - 03.2019
- CSR, Assist customers with scheduling appointments to Doctor's office or hospitals
- Inbound calls
- Assisting customers with any problems, or questions
- Bosch recall.
Dispatch/CSR
US Transport
Dallas, TX
05.2013 - 09.2016
- CSR/Dispatch, Assist customers and drivers on routed stops
- Handled daily heavy flow of paperwork
- Ensured superior customers experience by addressing customers concerns, demonstrating empathy, and resolving problems.
Education
Skills
- Quick Learner
- Creative problem solver
- Trusted key holder
- Exceptional communication skills
- Multi-line phone talent
- Tax Preparer
- File Management
- Technical Support
- Data Entry
- Scheduling
- Office Management
- Clerical Support
- Administrative Support
- Multi-Line Telephone Systems
- Performance Improvement
- Scheduling appointments
Timeline
Receptionist
Retina Specialtist
06.2023 - Current
Clinical Scheduler
Nav-Central
07.2021 - 03.2023
Customer Service
Godsey Martin (Ijustgothit.com)
05.2019 - 09.2020
Customer Service
Stericycle Commutations
10.2016 - 03.2019
Dispatch/CSR
US Transport
05.2013 - 09.2016
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