Chasity Parrott
Sumter,SC
Summary
Extensive supervisor experience in customer service and store management. Professionally versed in all aspects of running a successful retail store including banking, opening and closing procedures, merchandising, pay roll, scheduling, and recruiting. Effective communication skills and the ability to coordinate series of activities into achieving a given set of objectives. 10-year secret clearance and Serv Safe certification.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Sumter OB/GYN
01.2024 - 04.2024
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Streamlined front desk operations to enhance patient experience and reduce wait times.
- Coordinated with medical staff to ensure timely communication of patient needs and concerns.
- Assisted in resolving billing issues, providing clear explanations of insurance processes to patients.
- Developed training materials for ongoing staff development, enhancing overall team performance and service quality.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
Security Officer
Allied Universal Security Services
02.2023 - 01.2024
- Monitored premises to ensure safety and security of facilities and personnel.
- Conducted regular patrols, identifying potential hazards and reporting incidents promptly.
- Implemented emergency response plans, coordinating with local law enforcement when necessary.
- Trained new security personnel on protocols and emergency procedures for effective operations.
- Responded to alarms and disturbances, assessing situations to determine appropriate actions.
- Maintained accurate log of daily activities, incidents, and observations for record-keeping purposes.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Led team in conducting safety drills, promoting awareness of safety protocols among staff and visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Head Cashier
Lowes
02.2022 - 01.2023
- Effective communication skills and the ability to coordinate series of activities into achieving a given set of objectives.
- Train and oversee cashiers.
- Understand product placement and successfully answer customer questions.
- Cross-sell products and introduce new ones.
Assistant Manager
Auto Money Title Loans
07.2021 - 01.2022
- Schedule and coordinate meetings.
- Develop good customer service relationships.
- Organize team schedules.
- Interview, hire and train new employees.
- Prepare detailed payroll report.
Supervisor
Shaw Air Force Base, Shaw Express Class 6 Liquor Store
01.2020 - 06.2021
- Organized workflow and ensuring that employees understand their duties.
- Trained new hires.
- Created and managed team schedules.
- Monitored employee productivity and provided constructive feedback.
Shift Manager
Shaw Air Force Base, Burger King
08.2019 - 01.2020
- Supervise staff throughout the shift.
- Monitor inventory levels.
- Assign/delegate tasks to staff.
- Properly resolve problems at the lowest level.
- Ensured the needed manpower was met.
- Ensured compliance to all environment and safety practices.
Food Service Supervisor II
South Carolina Department Of Corrections
06.2016 - 11.2016
- As a food service supervisor, I had to prepare and serve daily meals with the assistance of an inmate work force.
- Supervisors must constantly guide and direct cooks, meat cutters and bakers on proper procedures, including sanitation, food handling or storing, and product rotation.
- We spend a lot of time on our feet and frequently move or lift boxes as heavy as 50 pounds.
Assistant Store Manager
Family Dollar Stores Inc.
02.2013 - 06.2016
- Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Completed weekly payroll for employees and did deposits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed scheduling for store shifts to accomplish proper staffing at all times.
Assistant Store Manager
Dollar General
08.2008 - 02.2013
- Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Trained and managed associates in customer service and sales techniques.
- Maintained exceptionally clean, customer-friendly and well-run sales department.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Handled bank deposits and made sure store had proper change.
Receptionist
Tranquil Journey Spa
01.2006 - 08.2008
- Provided clerical support to the company employees by copying, faxing and filing documents.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled office meetings and client appointments.
- Took payments for service including credit, debit, checks, and cash.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Office Systems Technology
Central Carolina Technical College
Sumter, SCHigh School Diploma - undefined
Manning High School
Manning, SC01.2004
Skills
- Bookkeeping
- Inventory management
- Payroll administration
- Attention to detail
- Dependable
- Flexible Schedule
- Effective Staff Supervisor
- Problem Solving
- Patient confidentiality
- Insurance verification
- Medical terminology
- Appointment scheduling
Timeline
Patient Service Representative
Sumter OB/GYN
01.2024 - 04.2024
Security Officer
Allied Universal Security Services
02.2023 - 01.2024
Head Cashier
Lowes
02.2022 - 01.2023
Assistant Manager
Auto Money Title Loans
07.2021 - 01.2022
Supervisor
Shaw Air Force Base, Shaw Express Class 6 Liquor Store
01.2020 - 06.2021
Shift Manager
Shaw Air Force Base, Burger King
08.2019 - 01.2020
Food Service Supervisor II
South Carolina Department Of Corrections
06.2016 - 11.2016
Assistant Store Manager
Family Dollar Stores Inc.
02.2013 - 06.2016
Assistant Store Manager
Dollar General
08.2008 - 02.2013
Receptionist
Tranquil Journey Spa
01.2006 - 08.2008
High School Diploma - undefined
Manning High School
Office Systems Technology
Central Carolina Technical College