Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Chasity Peterson

Atlanta,GA

Summary

Motivated professional offering proficiency in data entry combined with strong analytical thinking skills. Personable team player with exceptional customer service abilities and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

9
years of professional experience

Work History

Carnival Cruise

Customer service representative
04.2022 - Current

Job overview

  • Facilitates guest and their experience by resolving all issues related to customer reservations, serving an average of 100+ Guests booking recording payments and assisting customers with arranging guest preferences
  • Research and provide information in order to accommodate special needs
  • Document customer correspondence in CRM to track requests, problems and solutions and undated all necessary changes to Salesforce software
  • Properly diagnosed customer needs and proactively inform them about the features and benefits of company products and services
  • Guided customers through troubleshooting, navigating the company website
  • Assisted customers by providing confirmations, answering questions and offering general information.

ABC Learning Academy

Front desk
07.2018 - 05.2022

Job overview

  • Collaborated with executive staff and serve as an effective source of communication between different departments
  • Assisting on average of 30-50 guest per shift
  • Cross trained in multiple departments to know all company needs and train new employees
  • Maintain internal appointment calendar including appointment for new hires, center tours, etc
  • Prepare needed paperwork and provide it to appropriate personnel
  • Store and Maintain files and paperwork safely also keep them updated and assessable
  • Maintain a dependable track record and attendance.
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
  • Trained new employees on front desk procedures, contributing to a well-prepared team.
  • Developed strong rapport with regular guests, fostering loyalty and repeat business.
  • Managed reservations system effectively, minimizing mix-ups and overbookings.
  • Handled emergency situations calmly and professionally while following proper protocols.

Zara

Store associate/ Cashier
03.2015 - 08.2018

Job overview

  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Being the last representative of the store that the customer sees before leaving, I maintain a friendly and energetic attitude as well as swift to ensure customer satisfaction on a consistent basis.
  • Increased sales and customer satisfaction through personalized servicing.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.

Education

Atlanta Technical College
Atlanta, GA

Early Childhood Care And Education AAS

Skills

  • Customer Service
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Microsoft Excel
  • Microsoft Outlook
  • Active Listening
  • Critical Thinking

References

Available upon request

Timeline

Customer service representative

Carnival Cruise
04.2022 - Current

Front desk

ABC Learning Academy
07.2018 - 05.2022

Store associate/ Cashier

Zara
03.2015 - 08.2018

Atlanta Technical College

Early Childhood Care And Education AAS

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Chasity Peterson