Chasity Phillips
Kenton,OH
Summary
I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision making skills and sound judgment to positively impact company success. I I I'm a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I'm seeking a full time manager position. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Auto Care Center Service Manager
Wal-Mart Supercenter
02.2019 - Current
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cook
Kenton Marathon
02.2010 - 05.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Administrative Assistant
Certainty Remodeling
03.2008 - 02.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
Business Accounting
James A Rhodes State College
Lima, OHSkills
- Customer Inquiries
- Spreadsheet Tracking
- Operational Standards
- Process Development and Streamlining
Timeline
Auto Care Center Service Manager
Wal-Mart Supercenter
02.2019 - Current
Cook
Kenton Marathon
02.2010 - 05.2016
Administrative Assistant
Certainty Remodeling
03.2008 - 02.2010
Business Accounting
James A Rhodes State College
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