Chasity Pichon
Barista, Bartender, Management
Harahan,LA
Summary
Dedicated, Diligent and Passionate Senior Barista Manager with over 25 years of Expertise. Well-Versed in food and beverage, hotel hospitality and restaurant operations, over exceeding guest approval ratings, high employee retention, inventory and stocking management, cost-consciousness; what sets me apart is my integrity in abiding by and enforcing food and safety hygiene policies and procedures. Accomplished in managing large scale events or intimate gourmet dining and afternoon tea at the coffee parlor. Notably sincere, intense work ethic and personable. Great deeds are made up of small acts, with every cup of coffee pour out Happiness.
Overview
25
25
years of professional experience
5
5
Certificate
Work History
Lead Barista
PJ's Coffee/ DoubleTree Hotel
08.2022 - 05.2025
- Followed exact recipes for mixing and preparing beverage and food items.
- Supervised daily operations, ensuring high standards of guest service and product quality.
- Pleasantly interacted with guests during hectic periods to promote fun, positive environment.
- Fostered loyal guests base by remembering regulars orders and preferences, making them feel valued.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained, scheduled and motivated junior baristas, enhancing team performance and service efficiency.
- Conducted regular staff meetings to discuss performance, set goals, and foster team unity.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Accurately completed end-of-day financial tasks worth over $3500 of cash and card transactions daily.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Controlled expenses and boosted profitability by over 25% consecutively by managing food and labor costs.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
Barista Manager
PJs Coffee Of Gentilly
03.2017 - 08.2022
- Increased guest satisfaction by providing excellent service while crafting specialty drinks, high-quality coffee and tea beverages.
- Baked pastries, cinnamon rolls, cookies and muffins to perfection while following company's baking guidelines.
- Educated guests on drink options, making personalized recommendations based on milk preferences or dietary restrictions..
- Maintained clean, organized, and fully stocked workspace, ensuring compliance with health and safety regulations.
- Supervised daily operations, ensuring high-quality service and compliance with health standards.
- Reduced wait times by 3 minutes by introducing Service Strategy Programs improving guest approval ratings and team accuracy and efficiency.
- Streamlined inventory management, accurately tracking stock levels reducing waste by 25% and control costs by 15%.
- Provided ongoing mentorship, coaching and support to 11 team members, helping them reach their full potential while fostering a culture of continuous learning, development, and fun.
- Provided weekly schedules, adhering to employee request and availability and company needs.
- Handled and resolved guest issues and complaints with professionalism and tact to drive guest satisfaction and repeat business.
- Compared prices from several different vendors to get the best quality and price saving on order cost by 25%.
- Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Barista /Bartender/Service Manager
-Elizabeth Street Cafe- Saint Vincent Hotel
09.2008 - 03.2017
- Displayed mixology styles and techniques, while inventing, crafting and serving coffee, tea, cocktails, wine and signature beverages made from scratch.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Followed recipes with speed, accuracy and consistency to company's brand standards.
- Displayed high standard of personal hygiene with extreme importance washing hand and surface areas several times during shift.
- Supervised opening, closing and shift change procedures, restocking duties to keep restaurant working efficiently and team ready to meet guests needs.
- Handled guests complaints with patience and special care, actively listening and resolving issues promptly while smiling to please guests leading to a 95.7% approval rating.
- Anticipated guests, team and store needs by evaluating and assessing workplace for cues.
- Created memorable moments shared with guest having weddings, anniversaries or another sort of special occasions.
- Oversaw service team operations, ensuring high-quality guest support and satisfaction.
- Hired, trained, scheduled and supervised team of service staff members to meet business goals to high standards.
- Collaborated with team members, making sure all team members felt heard and seen. Created a fun and happy workplace.
- Developed training programs for staff, fostering productivity, skills development and professional growth among team members.
- Increased employee retention by 35%
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Made over $5500 in sales in 12-hour shift.
- Managed vendor relationships to ensure timely delivery of supplies while minimizing costs through competitive pricing negotiations.
- Championed sustainability initiatives within the café operation by reducing waste production through recycling efforts, energy-efficient practices saving over 25% on Utilities, and sourcing eco-friendly products.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
Education
Associate of Science - Psychology/ Sociology
University of New Orleans
New Orleans, LA05-2000
Skills
- Suggestive Selling
- Food and Beverage Pairing
- Operate Manual and Semi-Automatic Espresso Machines
- Operate Commercial Coffee Brewers and Bean Grinders
- Latte Art
- Toast POS
- Square POS
- Clover POS
- Aloha POS
- Creative Mixologist
- Health Codes Compliance
- Attention to Fine Details
Accomplishments
- Ranked #2 in High School Class of 1997.
- Deans List Fall Semester of 2005 at UNO .
- Lead a team of 150 Volunteers to restore the old Lincoln Beach.
- Awarded for Best Tasting New Seasonal Coffee Recipe.
- Attained a 95.9% on-time attendance record during entire employment span.
- Capable of serving over 100 guest in a 1-hour period. Producing over $4000 in sales in a 6-hour shift.
- Proven track record of exceeding company sales projections by increasing profitability by over 25% for 3 consecutive years.
- Walked an average of 10,000 steps during 8- hour shift.
Affiliations
- Swimming Painting Yoga Wood Carving TikTok
Certification
- HACCP Certificate
- Louisiana Responsible Vendors Certificate
- Food Safety Certificate
- The Principles of Emotional Intelligence in Leadership and Coaching Diploma
- Customer Service Diploma
- Hospitality Management Diploma
Languages
Spanish
Native or Bilingual
French
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Timeline
Lead Barista
PJ's Coffee/ DoubleTree Hotel
08.2022 - 05.2025
Barista Manager
PJs Coffee Of Gentilly
03.2017 - 08.2022
Barista /Bartender/Service Manager
-Elizabeth Street Cafe- Saint Vincent Hotel
09.2008 - 03.2017
Associate of Science - Psychology/ Sociology
University of New Orleans
References
Business References
Elizabeth Street Cafe'-St Vincent Hotel-
Micheal Branch (504)259-4220 Food and Beverage Manager
PJ's of Gentilly
Tasha Jones (504)912-4547 Owner
Values
- Team Player
- Guest Satisfaction
- Adaptability
- Positive Communication
- Honesty Integrity
- Critical and Strategic Thinking