Chasity Pichon
New Orleans,LA
Summary
Dedicated, Hardworking and Passionate Senior Barista with over 20 years of Expertise. Well-versed in food and beverage, hotel and restaurant operations, meeting guest expectations, inventory and stocking management, most importantly, abiding by and enforcing food and safety policies and procedures. Accomplished in managing large-scale events or intimate gourmet dining and afternoon tea at the coffee parlor. An expert at being sincere and friendly while forming lasting relationships with guest to increase loyalty and repeat business. Great deeds are made up of small acts, with every cup of coffee pour out happiness.
Overview
20
20
years of professional experience
4
4
Certificate
Work History
Bartender/Barista/Food Server
-Sheraton Metairie- New Orleans Hotel/ Instawork
05.2023 - Current
- Increased guest satisfaction by providing excellent service while crafting traditional, high-quality cocktails and coffee.
- Educated guests on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Communicated to Chef any food allergies or gluten sensitivities and ensured order accuracy before delivering to guest.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations. Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels reducing waste by 25% and control costs by 15% in 6 month period.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to menu.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
Barista/Food Server/Bartender
-Elizabeth Street Cafe- Saint Vincent Hotel
08.2023 - 01.2024
- Displayed brewing styles and techniques, while crafting and serving coffee, tea, cocktails, wine and signature beverages made from scratch after listening to guest preferences to implant guest loyalty and drive up sales.
- Displayed high standard of personal hygiene with extreme importance washing hands several times during shift.
- Communicated to Chef any food allergies, gluten concerns and specific preparation requested by guests to ensure order accuracy.
- Streamlined order processing through accurate cash handling and efficient use of Toast POS system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated guests on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained clean, neat and organized workspace for optimal productivity and safety.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet guests needs.
- Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
- Participated in training and development to stay updated with company policies and procedures and improve guests service skills.
- Maintained regular and consistent punctuality.
- Controlled line and crowd with quick, efficient service.
- Optimized beverage presentation through creative garnishing techniques, elevating visual appeal of each drink served.
- Handled guests complaints with patience and special care, resolving issues promptly while smiling to please guests.
- Anticipated guests and store needs by evaluating and assessing workplace for cues.
- Created memorable moments shared with guest having weddings, anniversaries or another sort of special occasions.
- Reported any maintenance issues to proper department to optimize on overall functioning of cafe.
- Prepared large batches of signature drinks to ensure cafe was stocked to cater to guest orders and foot traffic depending on event.
- Made over $2000 in sales in 6-hour shift.
Barista/In-Room Dining Server/Cashier/Gift Shop Attendant
-Morsels- Omni
06.2022 - 04.2023
- Enhanced guest pleasure by strategically preparing and serving traditional, high-quality coffee and tea beverages.
- Ensured clean, neat, and organized workspace for optimal productivity and safety by completing duties on checklist as well as shift change duties.
- Increased repeat business by providing exceptional guests service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of Aloha POS system.
- Answered over 25 guests calls placing orders for food from Rib Room Kitchen in 6-hour time frame.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served and guests questions were answered from milk questions, brewing styles and dietary restrictions.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to positive team environment through positive communication and collaboration with colleagues and management.
- Consistently met or exceeded daily sales targets, driving revenue growth for cafe.
- Educated guests on coffee offerings, promoting upselling opportunities and enhancing their knowledge of coffee and overall dinning experience.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Attended several learning seminars and workshops.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among guests or coworkers.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Handled guests complaints sincerity and professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Showcased versatility by assisting in other areas of Hotel as needed, including In-Room dinning or table set up and service when required.
- Displayed positive attitude and mental strength when communicating with overwhelmed or impatient guests.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and guests service standards.
- Served 100-plus guest during large conventions in 1-hour period
- Reflected on conflict resolution during times of misunderstandings between work family.
Barista Manager
Backatown Coffee Parlour
01.2016 - 08.2019
- Delighted guests by providing kind service etiquette, dining room management, offering organized atmosphere and welcoming environment.
- Created new deliciously pleasing to taste buds and comforting to spirit recipes that increased profits by 15%.
- Guaranteed freshness by using and enforcing first in first out method for quality protection to offer quest quality food and beverages.
- Established work evaluations, incentives, rewards and work achievement awards based off performance and potential.
- Streamlined daily operations through efficient scheduling, inventory management, waste management and cost control measures.
- Boosted store sales overall by 25% developing creative marketing strategies, creating delightfully tasting recipes and engaging in-store promotions. creating social media platform.
- Supervised smooth transitions during shift changes with clear communication and thorough handover procedures.
- Covered shifts when employee was out of work or cafe was short staffed to make certain overall functioning of cafe and guest dining experience was sustained.
- Collaborated with owners to develop best practices and strategies for crafting drinks, store operations, social media outlets and employee development.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Resolved guests concerns promptly and professionally, with friendly smile, ensuring continued patronage and loyalty to brand.
- Optimized labor costs through strategic scheduling decisions based on anticipated business levels and staff availability.
- Calculated price margins to determine accurate product cost which offer prices that are affordable for guests.
- Stayed updated with local conventions, cruises, tour guide's, and sports games and other tourist attractions to determine staff scheduling and inventory needs to create smooth flow of business and be able to cater to guests specific needs.
- Increased efficiency in order fulfillment by 15% with improved workflow processes that reduced wait times 25% for guests based on on-line surveys.
- Strengthened team morale and built strong, happy work family by recognizing outstanding performance, offering constructive feedback, and facilitating open communication where everyone feels seen and heard.
- Contributed to company growth by consistently meeting or exceeding monthly sales targets by more than 30% higher than sales set forth by owners.
- Promoted safe working environment by enforcing proper use of equipment, identifying potential hazards, and addressing any issues quickly to prevent accidents.
- Confirmed all machinery and appliances were functioning appropriately with maintenance and timely communicating any repair or replacement needs to owners and team members.
- Championed sustainability initiatives within café operation by reducing waste production through recycling efforts, energy-efficient practices, and sourcing eco-friendly products which cut costs by 15%.
- Monitored performance metrics, identifying areas for improvement and implementing changes that resulted in increased guests satisfaction and operational efficiency with 96.5 approval ratings.
- Provided ongoing coaching and support to group of over 50 talented team members, helping them each reach their full potential while fostering culture of continuous learning and coffee knowledge over 3 year period.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Monitored guests feedback via on-line surveys, social media platforms and regularly specking personally guests dine about their visit to improve barista performance and guests service.
- Served over 300 people for special events lasting 3 to 4-hours.
- Started business with different local vendors and negotiated pricing which reduced cost by more than 30%.
Education
Associate of Arts - Psychology/ Sociology
University of New Orleans
New Orleans, LA05.2005
Skills
- Suggestive Selling
- Food and Beverage Pairing
- Food Prep and Short-Order Cook
- Menu Memorization
- Hospitality Service Expertise
- Dining Room Management
- Operate Manual and Semi-Automatic Espresso Machines
- Operate Commercial Coffee Brewers and Bean Grinders
- Informed on Coffee Roasting Process and Growing Methods
- Knowledge of Coffee Brews and Roast
- Latte Art
- Basic Accounting and Arithmetic and Cash Handling
- Toast POS
Square POS
Clover POS - Aloha POS
- Responsible Alcohol Service
- Liquor, Beer, and Wine Knowledge
- Bar Equipment Familiarity
- Creative Mixologist
- Health Codes Compliance
- Attention to Fine Details
Accomplishments
- Ranked #3 in High School Class of 1997.
- Deans List Fall Semester of 1999 at UNO.
- Lead a team of 150 Volunteers to clean the old Lincoln Beach.
- Awarded for Best Tasting New Seasonal Coffee Receipt.
- Attained a 95.9% on-time attendance record during entire employment span.
- Capable of serving over 100 guest in a 1-hour period. also producing over $2,000 in sales in a 6-hour shift.
- Proven track record of exceeding company sales projections by increasing profitability by 15% for 3 consecutive years.
Affiliations
- Swimming
- Painting
- Yoga
- Wood Carving
- TikTok
Certification
- Louisiana Responsible Vendors Certificate
- Food Safety Certificate
- Professional Barista- Coffee Presentation & Serving Skills Diploma
- Customer Service Diploma
- Restaurant Inventory Diploma
Languages
Spanish
Native or Bilingual
French
Native or Bilingual
Timeline
Barista/Food Server/Bartender
-Elizabeth Street Cafe- Saint Vincent Hotel
08.2023 - 01.2024
Bartender/Barista/Food Server
-Sheraton Metairie- New Orleans Hotel/ Instawork
05.2023 - Current
Barista/In-Room Dining Server/Cashier/Gift Shop Attendant
-Morsels- Omni
06.2022 - 04.2023
Barista Manager
Backatown Coffee Parlour
01.2016 - 08.2019
Associate of Arts - Psychology/ Sociology
University of New Orleans
references
Business References
Sheraton
Monique (848)432-2222 Food and Beverage Manager
Elizabeth Street Hotel
Danyelle (601)750-5553 Service Manager
Mookie (504)390-6653 Food and Beverage Manager
Morsel's
Paula (504)294-1285 Service Manager
Ivo Arkulin (251)724-7639 General Manager
Backatown
Alonzo Knox (504)372-4442 Owner
Personal Reference
Micheal Branch (504)259-4220
25 years of Friendship
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