Chasity Powell

Mountainburg,AR

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

years of professional experience

Work History

Logistics Coordinator

CRF Logistics

07.2020 - 03.2024

Monitored inbound and outbound freight operations to establish timely delivery of packages.
Generated documentation and information required for customer shipments.
Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Tracked orders and notified customers of status or potential delays.
Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
Improved order accuracy through meticulous data entry and verification processes.
Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
Generated monthly performance reports to track and analyze shipping trends.
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Coordinated shipments and tracked progress to facilitate timely delivery.
Built and established relationships with staff and vendors.
Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Prepared vendor invoices
Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
Reduced late payment penalties by closely monitoring due dates and managing timely payments.
Maintained high level of data integrity by consistently updating vendor information in the system accurately.
Maintained accurate financial records by regularly reconciling accounts payable transactions.
Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Used accounting software to reconcile accounts, track income, and generate invoices.
Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
Provided clerical support, addressing routine, and special requirements.

Transportation Coordinator & Office Manager

RLI Logistics

02.2017 - 07.2019

Coordinated driver dispatch to accomplish daily delivery requirements.
Tracked shipments from dispatch through delivery to verify timely arrival.
Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
Improved transportation efficiency by streamlining route planning and coordinating schedules.
Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
Collaborated with cross-functional teams on supply chain initiatives, ensuring seamless integration of transportation coordination efforts.
Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies.
Built and maintained strong partner relationships for smooth, cost-effective logistics.
Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
Met safety and regulatory standards for full operational compliance.
Coordinated complex transportation projects, effectively allocating resources and staff to ensure successful outcomes.
Coordinated schedules and communicated changes to customers.
Worked with service providers to resolve issues and correct delays.
Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
Worked closely with personnel, customers, and contractors to resolve problems.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained computer and physical filing systems.
Updated reports, managed accounts, and generated reports for company database.
Created, maintained and updated filing systems for paper and electronic documents.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Managed office operations while scheduling appointments for department managers.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Coordinated special projects and managed schedules.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Private Collector

Golden Living

03.2013 - 02.2017

Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
Contacted customers to discuss payment schedules and set up or immediately process payments.
Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
Streamlined debt collection processes for increased efficiency in the workplace.
Maintained high volume of calls and met demands of busy and productive group.
Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Negotiated with account holders to devise repayment plans and minimize collections receivables.
Evaluated, researched and resolved discrepancies.
Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
Achieved performance goals on consistent basis.
Enhanced company reputation by professionally handling sensitive financial matters.
Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Utilized various software programs to efficiently manage account information and track progress towards collection goals.
Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
Proactively identified opportunities for improvements in the collections process, sharing insights and suggestions with management to support continuous growth and development.
Directed day-to-day collections functions.
Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
Conducted thorough research to locate hard-to-reach debtors, improving overall success rates in collecting outstanding balances.
Kept current on industry trends and best practices to continuously improve skills as a collector and adapt strategies accordingly.
Identified potential high-risk accounts through thorough analysis, minimizing company losses.
Identified and analyzed rejection patterns, partial denials and denials from third parties to improve existing processes.
Monitored accounts for compliance with established payment plans and flagged non-compliances.
Performed detailed account audits to identify discrepancies or inconsistencies that may have been hindering the collections process.
Investigated accounts with balance errors using accounting software.
Documented changes in accounts and on credit reports.
Worked closely with legal teams when necessary to resolve complex cases involving litigation or bankruptcy proceedings.
Reviewed accounts for compliance with repayment agreements.
Negotiated to collect balance in full.
Assisted in implementing procedures and policies to facilitate timely payments.
Researched accounts and completed due diligence to resolve collection problems.
Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Processed payments and applied to customer balances.
Worked in call center environment handling manual and automatically dialed outbound calls.
Counseled debtors on payment options and arranged installment agreements.
Maintained records of collected materials and reported discrepancies.

Education

No Degree - Basic Courses, Child Development

UAFS

Fort Smith, AR

High School Diploma -

Greenwood High School

Greenwood, AR

Skills

Problem-Solving
Customer Service
Punctual and Dependable
Analytical Thinking
Sales Support
Load planning support
Microsoft expertise

Accounting principles knowledge
Attention to Detail
Customer service skills
Data Entry
Customer Relations
Critical Thinking
Flexibility and Adaptability

Timeline